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Is your durable technology rugged enough for field service?

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Imagine one day being able to offer same-day delivery across the country, from California to New York. For many transportation and logistics teams, this imagination has become a nightmarish reality. While fast delivery timeframes can bolster customer loyalty, last mile delivery is still considered the most inefficient step of the whole supply chain for over half of T&L companies. Inefficiency often stems from:

  • Lack of status visibility
  • Fluctuating labor and fuel costs
  • Inadequate delivery routing
  • Sudden changes such as vehicle breakdowns, product shortages, etc.

Studies show that 49% of global T&L companies cite outdated technology as a common factor hindering last mile efficiency, resulting in delays, missed sales, and lost customers. As a result. Over 58% of field operations see mobility investment as a top priority, yet when it comes to field services, durability must extend beyond design.

Assessing functional durability in your field-ready devices

Field teams have little time or money for additional repair expenses and slowed processing power, which is why suitable enterprise-grade technologies should incorporate the following strengths.

  1. Secured data storage – Filed teams must be able to access data remotely which means durable cybersecurity is crucial to maintain accessibility without risking breaches. Unlike Windows Mobile, Android for Enterprise equips mobile devices with government-grade protection and recurring security patches to prevent leaks.
  2. Long-range connectivity – High speed connectivity and flexible network options allow teams to remain connected to the rest of the supply chain while on the road. Zebra’s Workforce Connect bypasses the need for additional telecom services, enabling two-way communication and messaging via your enterprise device.
  3. Real-time status insight – Because more customers expect to track orders in near real-time, tracking technologies such as RFID locationing have become popular to pinpoint location of in-transit orders.
  4. Ultra-rugged design – Lastly, mobile devices must continue to be rugged, handling drops, dust, exposure to heat and cold, humidity and scratches without affecting performance. Devices such as Zebra’s Rugged Tablets exemplify superior durability by adapting to various different environments without compromising productivity.

As a Zebra Premier Solutions Partner, Avalon empowers field teams with purpose-built field-ready technologies through the GO Zebra Trade-In Program. Upgrade your mobile device from any manufacturer before December 31st and get cash rebates up to $250 per handheld device towards your upgrade. Simply…

  1. Buy your new mobile device
  2. Turn in your reclaim form
  3. Trade in outdated devices for cash rebates

Download the program details for the full list of eligible devices.

Empower your field teams with mobility solutions built to thrive in the last mile and beyond. Contact Avalon today for a free assessment of your mobile devices to get started.

 

 

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You don’t need another device to keep your teams connected

Following a steady pattern for over ten years, warehouses have continuously grown to meet the new high demands pressured by the e-commerce boom. Today, it is estimated that nearly 64% of warehouses operate in spaces larger than 25,000 square feet, and studies only forecast growth in the years to come. Facing more demands within larger spaces, warehouse teams need reliable communication channels to keep operations running efficiently from door to dock. Without team connectivity, operations may face…

  • Missed delivery timelines
  • Inefficient maintenance reporting
  • Complicated workflow paths such as long delivery routes or slower pick paths
  • Slower customer support
  • Poor visibility into labor resources
  • Lost revenue due to unforeseen bottlenecks

Since omnichannel fulfillment is only expected to rise, growing warehouses must adapt communication systems to turn challenges into opportunities. As a Zebra Premier Solutions Partner, Avalon Integration recommends empowering operations with Zebra’s Workforce Connect.

How to expand your mobile computer’s functionality with Workforce Connect

Simplistic enough to assist in high-demand environments such as healthcare centers, Workforce Connect can empower frontline workers with crucial connectivity between other vital departments within the supply chain – all through your current Zebra handheld. Deployable without extensive backend modifications, Workforce Connect unifies teams in and out of the warehouse by enabling…

  • Instant push-to-talk communication or secured text messages that resemble consumer-grade systems for fast adoption.
  • Verifiable worker safety as emergency calls and alerts can be deployed through any device at any time.
  • Voice commands to accelerate simplistic tasks.
  • Proactive task management that assigns individual workers or teams to specific tasks in need of assistance.
  • Secured device sharing protocols catered to every user ID, so workers can share devices without sharing sensitive information.
  • Remote worker tracking to keep field teams accountable while preventing delays and wasted labor.

To see how Workforce Connect is empowering supply chains from manufacturing to retail, download our brochure here.

The warehouse landscape is rapidly shifting with every new demand. New challenges call for new technologies, which is why Avalon integration makes modernization simple and seamless with adaptable solutions that complement your current systems. Contact us today for a free evaluation of your current workflows to see how Workforce Connect can sharpen your competitive edge.

 

 

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3 Technologies Facilitating Temperature Tracking on the Road

At the core of dependable food safety is efficient cold chain management. Whether it be in pharmaceutical manufacturing or food factories, cold storage units can prevent costly spoilage and damaging recalls by keeping inventory within an acceptable temperature. However, studies suggest that nearly a quarter of all food products is thrown away every year as a result of fluctuating temperatures, leading to a $750 billion annual loss. 

Because cold storages are one of the roughest industrial environments, even common enterprise-grade devices may not be suitable for the dropping temperatures. This is problematic once inventory must be transported down the supply chain. Tracking devices must be ultra-rugged for durability, yet ideally adaptable for increased mobility. Facing rising demands for mobile temperature tracking, several businesses have sought to enhance connectivity and device durability in order to expand operational visibility for time-sensitive inventory traveling outside the warehouse. 

Connectivity and Durability Lead to Visibility 

Not only must ultra-rugged devices survive low temperatures, but they must also remain functional in the event of a sudden temperature change such as moving in and out of freezers.  As a Zebra Premier Solutions Partner, Avalon highlights the following three devices both durable and adaptable options to enhance temperature tracking:

  1.  Zebra’s New Electronic Temperature Sensors – Designed to simplify temperature tracking, Zebra’s newest electronic sensors can be added onto your storage unit to record temperatures in real-time and update data onto the cloud for easy remote access. Moreover, the EDGEVue tracking app can be deployed on any device, eliminating the need for a complete restructuring of your mobility solution.
  2.  Long-range push-to-talk connectivity – While temperatures are monitored in real-time, your field teams also require a way to communicate with little delay in the event any temperature changes must be made. Connectivity solutions such as Workforce Connect empower field teams with real-time task assignments, location history, and actionable insights delivered onto your Zebra handheld. 
  3.  The freezer-grade MC9300 mobile computer – Built on a legacy of tested durability, the MC9300 can be altered to meet the demands of cold storage with a freezer-rated battery, condensation-resistant screen, integrated heater, and higher IP ratings. 

Regardless which technology you choose to implement, the goal should always be to expand inventory visibility to protect temperature-sensitive products. Failure to do so has commonly resulted in:

  • Recalls that half productivity
  • Negative publicity that discourages brand loyalty
  • Legal action, fines, and missed compliance fees
  • Future recurrent audits
  • Disruptions in the supply chain that cause further delays

To prevent these from happening, Avalon recommends that you evaluate your temperature tracking system. Reach out to our automation specialists today for a step-by-step assessment of your current workflows to see where you can start expanding visibility within your operations. 

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How to connect frontline workers without extensive network changes

From retail to field services, frontline workers are crucial to business success as they best represent brand competency and commitment to quality customer service. However, research suggests that this important segment is often overlooked during optimization opportunities, an issue that directly contributes to high labor turnover and expensive rehiring costs exceeding $5,000 per lost employee. In addition to high rehiring costs, disconnected frontline workers can lead to:

  • Impacted brand representation
  • Wasted resources such as fuel, packaging, and labor hours
  • Employee dissatisfaction
  • Slower customer support, deliveries, and maintenance reports
  • Overlooked worker safety concerns

To minimize these effects without completely restructuring your digital framework, Avalon partners with Zebra Technologies to introduce a seamless way to empower frontline teams in the most demanding environments. 

Rise up to any challenge with Workforce Connect. Watch our video to see how:

From the production floor to the front of the store, your whole supply chain operates as a team to ensure business continuity. That’s why Workforce Connect breaks through barriers in order to unify teams with greater operational visibility, real-time communication, and clear task organization. Deploy Zebra’s push-to-talk software on your enterprise-grade mobile device to create a scalable communication solution that connects the whole team on one platform. 

By simply strengthening communication channels within the workspace, you can foster new optimization opportunities such as:

  • Hardware reduction – Save on operational costs by streamlining data capture, computing, and communication into one device, eliminating two-way radios and extra maintenance services. 
  • Real-time task assignments – Notify teams of immediate changes in the workflow without disrupting operations and manage task completion to certify action was taken properly.
  • Ensured worker security – Amplify workflow visibility to pinpoint safety issues and disperse your workforce, mitigating accidents and risks in the warehouse and on the road.
  • Customer-centered order tracking – Provide your customers with real-time updates on their order’s status to meet new consumer expectations.
  • Appropriate hand-free communication for drivers – Integrate voice commands for calls and text messages in your fleet, so drivers can remain connected without taking their eyes off the road.
  • Actionable insights delivered on your handheld – Track delivery reporting, location history, dispatch interferences, and more through one interface set on your mobile device to facilitate data sharing and analytics. 

See how Workforce Connect enhances more than the warehouse when you download our brochure. 

Flexible and adaptable to your needs, Workforce Connect can be implemented on any of Zebra’s dependable enterprise devices. Reach out to our automation experts today to learn how you can deploy Workforce Connect in your current technologies and connect your frontline workers with a communication solution crafted to empower the workforce. 

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Does Your Mobility Solution Lead to Operational Visibility?

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Whether in the storefront or on the warehouse floor, mobility and visibility have proven to be essential assets in securing dependable productivity. However, facing increasingly complex supply chains – brought about either from the rise of e-com and/or new BOPIS purchase patterns – companies must learn to maximize both mobility and visibility in order to meet demands without compromise.

As a Zebra Premier Solutions Partner, Avalon Integration is able to explore multiple ways to leverage both mobility and visibility within today’s operations. From enterprise-ready rugged tablets to on-demand RFID mobile printers, modern warehouses can take a variety of pathways to building a mobility solution that enhances visibility. That’s why we’re exploring three mobility solutions that directly maximize visibility. 

Warehouse Handheld Enterprise Mobility Solutions from Zebra

Mobility Solutions for any warehouse

  • Enterprise Mobile Computing – According to surveys conducted by Zebra Technologies’ specialists, over 70% of warehouses are currently investing or seeking new ways to invest in mobility solutions. Failure to do so may damage your competitiveness. Operating with high-speed connectivity and flexible networking options, Zebra’s line of handheld computers secure viable communication channels inside and outside your warehouse, enhancing:
    • Inventory management
    • Order processing times
    • Efficient reverse logistics
  • Migration to Android – While migration may seem like an overwhelming task, it also opens doors to new opportunities such as secured data protecting and facilitated onboarding. Moreover, Android houses Zebra’s exclusive line of productivity applications, Mobility DNA, that allow you to:
    • Deploy push-to-talk features
    • Scan multiple barcodes simultaneously
    • Remotely manage battery performance and life cycles
    • Convert green-screen apps to touchscreen right out of the box
    • Track missing Zebra devices
  • Real-Time On-Demand Tracking – To meet new demands for faster delivery and fulfillment transparency, real-time locationing systems help track your inventory and/or assets. However, Zebra has taken tracking efficiency a step further with the all-new ZQ511/521 mobile printer, which can print 3 to 4 inches of RFID labels on-demand, virtually eliminating wait times and mislabeling errors since labels are readily available when and where needed, so you get:
    • Rugged mobile printing and RFID power fit for field service
    • Efficient workflows in and out of the warehouse
    • High battery performance that survives your longest shift
    • Adaptable printing speeds and darkness to accommodate temperature conditions

Have more questions about RFID? Ask Roi.

Avalon ROI Robot and Zebra

Needless to say, none of these solutions are mutually exclusive, which is why our modernization specialists work diligently to create custom solutions that adapt to your business.  Contact us to see how modernization can maximize mobility and visibility in your operations.

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Zebra’s Rugged Tablets – Made for the Wild

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Analysts at Inc. Magazine estimate that the average delivery driver can deliver close to 200 packages in an 8-hour shift, one package per 2 minutes and 24 seconds –breaks included. As the demand for same-day shipping and online retail grows, the estimate shrinks. Modern-day field services have become ever more complex as mobile workers face multiple obstacles throughout the day. Researchers at the Capgemini Consulting Group outline several issues facing field mobility, with the top three being:

  1. Escalating Fuel Costs
  2. Changing Business/Technology Practices
  3. Maintaining Customer Satisfaction

As the market evolves, Avalon Integration identifies the value of extending efficient organizational patterns in field service. Emphasizing connectivity, flexibility, and innovation, our mobility experts equip you with versatile tools that minimize stress. Simplifying field demands for over twenty years, we’re introducing Zebra’s Rugged Tablets as the foundation of next-generation mobility solutions —designed for wild challenges of field service.

Work with Technology that Works for You with Zebra’s Rugged Tablets

Committed to enterprise success, Avalon Integration makes sure new implementations streamline workflows efficiently. As a result, we’ve chosen Zebra’s Rugged Tablets as a user-friendly and innovative launchpad into optimized functionality.

Increased Connectivity with Zebra Rugged Tablets

Get Increased Connectivity with Zebra Rugged Tablets

Enhance customer satisfaction with increased connectivity — Track your workforce’s whereabouts and routes to better predict delivery times with the help of 802.11ac WiFi, NFC, Bluetooth, GPS, and 4G LTE mobile broadband technology. Plus, combine connectivity with data capture on Zebra’s XSLATE to update delivery logs on-the-fly.

Flexible Business Technology Practices with Zebra Rugged Tablets

Get Flexible Business Technology Practices with Zebra Rugged Tablets

Raise the bar with flexible business and technology practices — Operating through Zebra’s fortified Android OS, these rugged tablets secure uptime with faster onboarding and maximized security that expands the device lifecycle. Functional in three different models, Zebra’s Rugged Tablets fit your workforce’s usage needs. Lastly, further boost productivity with Zebra’s Mobility DNA applications, which allow you to manage devices remotely, conduct small repairs independently, and maximize connectivity all with a tap on your touchscreen.

Focus on What Matters with Zebra Rugged Tablets

Focus on What Matters with Zebra Rugged Tablets

Cut extraneous costs to focus on what matters — While Zebra’s Rugged Tablets can’t bring down gas prices, they can minimize repair costs with a durable IP65 sealing and military-grade design. Functional in extreme temperatures and altitudes, tablets reduce costly downtime from repairs and replacements, maximizing profits that can be allocated towards fuel and other important expenses. As always, Avalon facilitates upgrades through the GO Zebra Trade-In Program. Drive down upgrade costs when you trade in outdated devices from any manufacturer for a cash-back rebate towards your newest device.

Despite all its benefits, Zebra’s Rugged Tablets are only the start of mobility enhancement. From novel software to multi-functional peripherals, equip your mobile workforce with all the tools they need to overcome the challenges of field service with the utmost ease. Contact Avalon Integration today to create an end-to-end mobility solution based on your workforce’s greatest needs and bring productivity beyond the four walls.

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Bridge the Gap Between Mobile Workforce and the Office

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You put your field workforce out on the road to increase agility and give your customers the rapid response they expect. But to make sure every driver and field tech can do their jobs without delays, you need to keep them connected—with the office and each other. Avalon Integration is always on the lookout for mobility solutions that bridge the gap between the mobile workforce and the office. The new Zebra TC77 touch computer handles that task quite nicely.

When Zebra introduced the TC77 as the next generation of the best-selling TC75, our tech staff decided to examine it to understand how it would benefit our customers. We saw that this new rugged handheld has maintained the sleek look of a smartphone (which we like) but provides more memory, speed, and mobility than its predecessor— which is saying a lot because the TC75 set a new standard in mobile workforce computing.

 

So, what can the TC77 handheld computer do for your Mobile Workforce?

TC77 Captures Delivery Confirmation at an airport

Capture delivery confirmation. Zebra enhanced the data and image capture features to allow for scanning a barcode, signature, text, checkboxes, and even an entire document in one scan, using Zebra SimulScan, which is pre-installed on the TC77.

TC77 can Validate any Condition

Validate proof of condition. The new mobile computer features a 13MP camera, and this adds great value to the device. Eliminate any questions by using the high-res camera to record a detailed image of any product or package with a date stamp.

Review schematics and other detailed documents with the TC77 from Zebra

Review schematics and other detailed documents. The device delivers speeds of up to 866.7 Mbps and features a Qualcomm Snapdragon 660 octa-core processor. When field service techs need diagrams, manuals, and schematics on-site, the TC77 is powerful enough to rapidly download the information and even run multiple apps at once.

With the TC77 the Mobile Workforce can do Video Conferences with ease from anywhere

Videoconference with colleagues. Your mobile workforce can use the video camera to provide close-up images of equipment problems or other issues to share with co-workers and help service techs in the field with diagnostics or troubleshooting.

TC77 Communicates Instantly with the Mobile Workforce

Communicate instantly. The Zebra TC77 also enables push-to-talk (PTT) for immediate response to questions and inquiries. PTT instantly connects co-workers and makes it easier to get answers quickly.

The TC77 Reduces Downtime for any Mobile Workforce

Reliable performance reduces downtime. Working remotely requires hardware that’s designed to handle tough environments. The TC77 has an 8-foot drop spec, withstands water, snow, ice, dirt, dust, and thousands of tumbles. The touchscreen and imager window is protected with Corning Gorilla Glass for the best prevention of scratches, cracks, and shatters. Plus, the PowerPrecision+ high-capacity battery delivers up to 15 hours on a single charge. But, if needed, the user can swap the battery without powering down the device, minimizing interruption.

The TC77 Simplifies route accounting for your Mobile Workforce

Simplify route accounting. As a purpose-built, rugged industrial computer, the TC77 features the functionality of high-performance computing in a smartphone-styled handheld. Data is easily entered and retrieved from the day’s activities as well as the backend system. At the end of a shift, the worker is no longer juggling piles of paper—manifests, work orders, invoices, sales transactions, and other documents. Instead, an accurate, fully updated report can be done in a fraction of the time.

Consider These Three Scenarios.

We want you to send your workers into the field with equipment that makes their jobs easier and more efficient. Click here to watch a full review of the Zebra TC77. Then contact Avalon Integration to find out how the TC77 supports your goals and delivers both a rapid ROI and lower total cost of ownership.

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Turn the Table on Tablets: Zebra XSLATE R12 Performs to a Higher Standard

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When tablets first emerged less than a decade ago, they were a consumer device, not quite ready for business use. It didn’t take too long though before being your own device (BYOD) expanded from smartphones to tablets. While good enough for general use in a workplace, moving into more challenging environments proved the consumer-grade tablet just couldn’t cut it. Well, we can now turn the table on tablets because the Zebra XSLATE R12 performs to a higher standard that is critical for enterprise use.

Zebra acquired the XSLATE R12 when it acquired its creator, Xplore, in 2018. The adoption also included the diverse L10 Series of rugged tablets: the XPAD L10, XSLATE L10, and XBOOK L10. Avalon Integration has put all of them to the test, and now we can share our findings on the XSLATE R12.

A Gutsy Choice

Zebra XSLATE R12 - Gutsy Choice

The XSLATE R12 is purpose-built to work harder than any tablet. Its chameleon-like design lets you convert from a conventional tablet to a notebook, with a magnetically-attached companion keyboard for those times when you want to type in your data. Or use a stylus or tap the screen, if that’s your preferred style.

The 12.5-inch display provides ample real estate for a good view of your screen, and the View Anywhere display is easy to view, well, anywhere—courtesy of the anti-reflective and anti-smudge glass and 1000-nit brightness. Corning Gorilla Glass 3 provides a tough surface that’s far more resistant to cracks and breakage than those delicate consumer tablets have. It’s all packaged with a magnesium-allow internal frame, rubberized enclosure, and IP54 sealing. Drop this super-tablet on a hard surface from 4 feet, bump it around in a service vehicle, and even spill water on the device. That’s not going to stop it. Yes, we tried.

So, we know the XSLATE R12 is rugged, but are there brains with this brawn?

Zebra XSLATE R12 is built for emergency services

Absolutely.

This Zebra rugged tablet is driven by a seventh-generation Intel Core processor, so your mobile workforce isn’t sitting around waiting for downloads. The integrated SSD provides an extra layer of security that’s critical when device-sharing is happening. Just remove the drive and pass along the R12 to the next user. The fingerprint reader increases the device’s security even more.

Who Needs a Tablet This Tough?

Zebra XSLATE R12 is the tough tablet for any environment

The XSLATE R12 goes from office to vehicle to fieldwork. One device with unlimited possibilities. We tested the tablet in a service van, using the mobile dock, and it was simple to snap in and then remove. It was also easy to enter information in the vehicle with a finger or stylus. The screen was easy to view, even at that late point in the day when the sun beats brightly through the windshield.

We hooked up a barcode scanner and high-frequency RFID reader by adding the SlateMate module. The scanner was easy to use and didn’t add bulk or interfere with the compact profile of the device.

The Zebra XSLATE R12 rugged tablet presents a great solution for tough tasks in a variety of industries:

  • Law Enforcement and First Response: Ticketing and eCitations, evidence documentation, investigations, emergency response planning, dispatch.
  • Manufacturing and Warehousing: Inventory management, safety audits, compliance reporting, project management, asset monitoring and control, logistics, dispatch and routing, dock and yard management, quality assurance, incident reporting.
  • Field Service: Repair and service documentation, parts inventory control, field sales, payment processing, delivery confirmation, work orders, claims to process, estimating, invoicing, route reporting.
  • Healthcare: Electronic patient care reporting, remote patient monitoring, care team consultations, inventory management, help desk.

Avalon Integration and Zebra’s XSLATE R12 Is Here to Suit Your Every Need

Consumer tablets just aren’t designed to handle demanding conditions. The cost to repair, maintain, and replace them drives up the total cost of ownership. Choose a rugged tablet for a real return on investment. Avalon Integration is ready to show you the value of the Zebra XSLATE R12. Contact us to arrange a demo and learn more.

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Smart Field Service Mobility

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It’s not enough to achieve lower costs in field service, to be successful today you need to have a smart field service, connected team. Workers must be able to adjust in real-time to meet the changing wants and needs of customers. With so many variables to log, monitor, and control, keeping assets and resources productive and focused on satisfying customer needs is key. The most agile supplier will be the most successful.

Avalon has been helping companies become more agile with smart connectivity. Keeping field resources connected with real-time information to deliver superior customer service. You gain a competitive advantage while keeping productivity high. Avalon combines expert, industry experience with leading-edge mobile tools, superior data capture, and automation software so you keep operations nimble and effective:

  • Field Automation
  • Data Capture
  • Barcode Scanners
  • Mobile Computers & Tablets
  • Mobile Communication

Zebra gives your field operations better connectivity, more accurate up to date data, and more flexibility. They get access to technical specifications, inventory information, and direct customer communication on the go. Zebra helps you optimize operations and empower workers to deliver top customer service.  

Handheld Computers for Smart Field Service
Zebra TC51 Handheld Computer with Water on the Screen

TC51/TC56 Touch Computer Series

They may look like popular smartphones but they’re powerful handheld computers. Your team is always connected and up to date, ready for what the field throws at them. Your people can be faster, smarter, and satisfy more customers.

Mobile Printers
ZQ500 Mobile Printer Smart Field Services

Wireless mobile printers go where your field service forces go. Simplify transactions. Print receipts and invoices on the spot. Features a range of the latest connectivity options and robust functionality so you keep up with the most demanding situations.

Rugged Smartphones
TC25 handheld Computer for Smart Field Services

Zebra TC25

Rugged, reliable and powerful. Real-time data and voice, point and shoot capture of any electronic or printed barcode – rugged smartphones make your team smarter, faster and more agile. Personal devices can’t match the durability or functionality for a day in day out business use that rugged smartphones deliver.

Manage Customer Activity for Smart Field Service

Android Product line up for Manage Smart Field Services

Mobile workers can manage customer activity from anywhere, in real time: schedule, location, routing, work orders, invoicing, entry forms, online payment. Capture signatures, audio, and images. Your team gets all the functionality they need to provide great customer service. Fast.

  • Gain complete visibility into worker location and activities
  • Manage work orders in real-time
  • Instant alerts for schedule, route or delivery changes
  • Perform on-site transactions
  • Customers can check status or create new work orders on a branded portal
  • TRUSTe Privacy Certification Seal®

High-Efficiency Field Service Implementation for You

Avalon’s experience and expertise can help your field service team become more agile and more effective. We’ll analyze your business and data management needs and customize a solution that fits your company. Ask us how Avalon can help you get and keep your competitive advantage. 

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How to Get Great Customer Service in Field Service

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Field service is the name of the game. Mobile workers keep everything moving. When they’re productive, the enterprise is productive. Avalon Integration helps you keep productivity high by keeping you connected.

Avalon Integration combines expert, industry experience with leading-edge mobile tools, superior data capture, and automation software so you keep operations nimble and running smoothly with real-time data management and on-site flexibility.

  • Field Automation
  • Data Capture
  • Barcode Scanners
  • Mobile Computers & Tablets
  • Mobile Communication

Managing far-flung human capital is tough. It’s a constant battle to maintain profit margins, revenues, and quality of service. Enterprises are always on the hunt for cost reduction and ways to improve efficiency and accuracy.

Zebra gives your field operations access to technical specifications, inventory information, and direct customer communication on the go, to improve customer satisfaction and reduce repeat calls. 

Handheld Computers for Field Service
TC72 is a handheld device built for field service

So much to do – deliveries, equipment repair, plumbing, electrical, parcel delivery, yard maintenance, to name just a few – so little time. And so many competitors ready to serve your customers if you slip. They may look like popular smartphones but they’re powerful handheld computers that make field people faster, smarter and help to satisfy more customers.

TC51/TC56 Touch Computer Series

TC51 and TC56 being used in Field Service

Rugged industrial design that looks and feels like the most popular consumer-style smartphones but armed with Zebra-only enterprise-class features, power, security, and manageability your business requires.

Mobile Printers for Field Service
Mobile Printers can be used for Field Service

Rugged wireless mobile printers tailored to what you do and how you work. Printers range from those ideals for occasional use, to rugged machines that feature a range of latest connectivity options and robust functionality that keeps you operating in the most difficult situations.

IMZ Series

  • Proof of Delivery
  • Receipts
  • Parking Regulation
  • OMNI-Channel Fulfillment
  • Fleet Management
  • Field  Sales
  • Field Service
  • Mobile Asset Management

Rugged Smartphones for Field Service
TC25 - Field Service

Zebra TC25

Field workers need reliable, remote access to real-time data. Personal smartphones, tablets, and laptops are attractive and easy to use but, they don’t have the durability or functionality necessary for a day in day out business use. Rugged Smartphones offer smarter, faster tools for business. Consumer smartphone cameras aren’t built for barcode scanning — rugged smartphones offer scanning technology designed for commercial grade point-and-shoot capture of any electronic or printed barcode in virtually any condition.

Zebra TC55

Field workers need reliable, remote access to real-time data. Personal smartphones, tablets, and laptops are attractive and easy to use but, they don’t have the durability or functionality necessary for a day in day out business use. Rugged Smartphones offer smarter, faster tools for business. Consumer smartphone cameras aren’t built for barcode scanning — rugged smartphones offer scanning technology designed for commercial grade point-and-shoot capture of any electronic or printed barcode in virtually any condition.

Welcome to the Future – the Internet of Things (IoT)

Tom using a Zebra Printer and Scanner to prep a box for shipping

When it comes to delivering superior customer service, having the right person, at the right place, at the right time, with the right equipment, is fundamental. Mobile devices have elevated field service dramatically. But the Internet of Things (IoT) is being adopted rapidly and is greatly expanding the capabilities of field mobility. With connected devices and IoT technologies, field personnel will gain actionable insights that enable them to interact and communicate better, faster, and more intelligently than ever.

Imagine a territory of vending machines that give you real-time updates on what’s in stock, what’s needed to be restocked and what needs immediate mechanical attention – all part of the real-time analytics that includes sales activity, broken down by day, hour, brand, etc.

Avalon and Zebra are bringing together real-time asset visibility, rugged mobility, and cloud technology to lead the way to a new level of efficiency, accuracy, and quality. By capturing data and turning it into actionable insight, companies gain Enterprise Asset Intelligence™ — resulting in more informed decision making and more efficient and accurate performance. The right assets, in the right places, at the right time – for the best outcome at the lowest cost.

High-Efficiency Field Service Implementation for You

Avalon’s experts are ready to help you maximize productivity from your field service team. We analyze your business and data management needs and tailor a system to fit the specific needs of your company. We specialize in process design, technical interface design, user interface design and construction, and developer training. Ask us how to keep you moving forward with expert implementation.

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