Back in 2019, buy-online pick-up instore (BOPIS) transactions were estimated to compose less than 4% of grocery purchases. While studies suggested BOPIS would rise steadily within the coming years, nothing could have predicted the 62% spike in online orders resulting from extensive stay-home orders issued nationwide. While many companies were slowly in the process of enhancing their mobile ordering systems, less than a fifth of retailers admitted having necessary metrics to properly manage BOPIS transactions. The result has been strained operations and increasing turnover rates as businesses scramble to create safe frictionless fulfillment operations.
Although there are several technologies available to enhance BOPIS operations, Avalon investigates the most seamless and intuitive solutions to protect continuous productivity as well as employee safety and customer satisfaction. Working alongside leading manufacturers like Zebra Technologies, we analyze the core aspects to consider when creating a frictionless BOPIS system.
Staying ahead of Change
To design a frictionless BOPIS operation, there are several factors to consider. While numerous technologies may play a part in streamlining order fulfillment, your solution should prioritize the following:
- Communication – Accurate picking heavily depends on reliable communication amongst the entire supply chain, from stocking teams to the end-client. While out-of-stocks can direct your customers to shop elsewhere, poor inventory team communication slows down associates assembling the order, leading to increased worker stress and picking errors. To streamline communication and data capture, Zebra’s TC7X and TC5X mobile computers utilize long-range connectivity and WiFi to keep teams connected through one easy-to-use Android device.
- Processing Speed – Because of high demand, even the best click-and-collect services can’t offer immediate order fulfillment, yet newer intelligent scanning technologies such as the MC9300 and Zebra’s SimulScan can help drive down wait times by capturing barcodes in virtually any condition, erasing the need for secondary scans.
- Inventory Visibility – Needless to say, proper inventory management continues to be a crucial necessity in delivering optimal customer experience. One way to retain optimal identification throughout the supply chain is through quality identification labels. Zebra’s Certified Consumables are designed to meet FDA standards as well as any other specific compliance requirements all while performing in a wide variety of environments. See how Zebra labels are already enhancing BOPIS order identification in our brochure.
For over two decades, our experts have been committed to strengthening operations by providing efficient solutions that empower you to stay ahead of change. Contact us today for a free remote assessment of your current workflow to see how you can maximize any of these factors and more within your BOPIS operations.