How to Get Great Customer Service in Field Service

Managing Your Mobile Workforce

Field service is the name of the game. Mobile workers keep everything moving. When they’re productive, the enterprise is productive. Avalon Integration helps you keep productivity high by keeping you connected.

Avalon Integration combines expert, industry experience with leading-edge mobile tools, superior data capture, and automation software so you keep operations nimble and running smoothly with real-time data management and on-site flexibility.

  • Field Automation
  • Data Capture
  • Barcode Scanners
  • Mobile Computers & Tablets
  • Mobile Communication

Managing far-flung human capital is tough. It’s a constant battle to maintain profit margins, revenues, and quality of service. Enterprises are always on the hunt for cost reduction and ways to improve efficiency and accuracy.

Zebra gives your field operations access to technical specifications, inventory information and direct customer communication on the go, to improve customer satisfaction and reduce repeat calls. 

Handheld Computers for Field Service
TC72 - Handheld Devices - Field Service

So much to do – deliveries, equipment repair, plumbing, electrical, parcel delivery, yard maintenance, to name just a few – so little time. And so many competitors ready to serve your customers if you slip. They may look like popular smartphones but they’re powerful handheld computers that make field people faster, smarter and help to satisfy more customers.

TC51/TC56 Touch Computer Series

TC51 / TC56 - Field Service

Rugged industrial design that looks and feels like the most popular consumer-style smartphones but armed with Zebra-only enterprise-class features, power, security, and manageability your business requires.

Mobile Printers for Field Service
Mobile Printers - Field Service

Rugged wireless mobile printers tailored to what you do and how you work. Printers range from those ideals for occasional use, to rugged machines that feature a range of latest connectivity options and robust functionality that keeps you operating in the most difficult situations.

IMZ Series

  • Proof of Delivery
  • Receipts
  • Parking Regulation
  • OMNI-Channel Fulfillment
  • Fleet Management
  • Field  Sales
  • Field Service
  • Mobile Asset Management

Rugged Smartphones for Field Service
TC25 - Field Service

Zebra TC25

Field workers need reliable, remote access to real-time data. Personal smartphones, tablets, and laptops are attractive and easy to use but, they don’t have the durability or functionality necessary for a day in day out business use. Rugged Smartphones offer smarter, faster tools for business. Consumer smartphone cameras aren’t built for barcode scanning — rugged smartphones offer scanning technology designed for commercial grade point-and-shoot capture of any electronic or printed barcode in virtually any condition.

Zebra TC55

Field workers need reliable, remote access to real-time data. Personal smartphones, tablets, and laptops are attractive and easy to use but, they don’t have the durability or functionality necessary for a day in day out business use. Rugged Smartphones offer smarter, faster tools for business. Consumer smartphone cameras aren’t built for barcode scanning — rugged smartphones offer scanning technology designed for commercial grade point-and-shoot capture of any electronic or printed barcode in virtually any condition.

Welcome to the Future – the Internet of Things (IoT)

Tom using a Zebra Printer and Scanner to prep a box for shipping

When it comes to delivering superior customer service, having the right person, at the right place, at the right time, with the right equipment, is fundamental. Mobile devices have elevated field service dramatically. But the Internet of Things (IoT) is being adopted rapidly and is greatly expanding the capabilities of field mobility. With connected devices and IoT technologies, field personnel will gain actionable insights that enable them to interact and communicate better, faster and more intelligently than ever.

Imagine a territory of vending machines that give you real-time updates on what’s in stock, what’s needed to be restocked and what needs immediate mechanical attention – all part of the real-time analytics that includes sales activity, broken down by day, hour, brand etc.

Avalon and Zebra are bringing together real-time asset visibility, rugged mobility and cloud technology to lead the way to a new level of efficiency, accuracy, and quality. By capturing data and turning it into actionable insight, companies gain Enterprise Asset Intelligence™ — resulting in more informed decision making and more efficient and accurate performance. The right assets, in the right places, at the right time – for the best outcome at the lowest cost.

High-Efficiency Field Service Implementation for You

Avalon’s experts are ready to help you maximize productivity from your field service team. We analyze your business and data management needs and tailor a system to fit the specific needs of your company. We specialize in process design, technical interface design, user interface design and construction, and developer training. Ask us how to keep you moving forward with expert implementation.

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