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Optimizing Reverse Logistics? Here’s a checklist

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Reverse logistics has become a tough challenge for businesses because of the rise in e-commerce and the demand for easy and free returns. Businesses that achieve hassle-free returns retain more customers and improve brand identity. Studies show that 92% of consumers say they will buy again if the product return process is easy, and 79% of consumers want free return shipping. Additionally, the reverse logistics market projects to grow. Studies estimate that the global reverse logistics market size expects to reach $937.1 billion in 2022. Studies show the costs of handling returns jumped 59% due to supply chain and labor issues last year.

 

Businesses could suffer from higher return, shipping, and handling costs when they fail to meet consumer expectations for seamless returns. Researchers suggest that moving backward through the supply chain is actually more difficult because there isn’t a priority for efficient returns and products move against the normal flow of products. Consider following these steps to ensure your return process is optimized:

  1. Know why your returns happen in the first place – Given the expense that comes with returns, you should try to find why consumers are returning items. Awareness of reasons for returns can help you determine if you have the right return policy and if it’s playing a role in a higher volume of returns.
  2. Put transparent monitoring systems in place – Implement innovative monitoring systems that monitor assets throughout the return process. When companies improve asset visibility during reverse logistics they find areas that need improvement and can work to improve quality.
  3. Implement clear and easy return policies – E-commerce has created specific customer expectations for purchasing, and in this case, returning products. Since consumers are expecting free and same-day shipping, create a simple return process that can meet or be close to these requirements.
  4. Invest in the right technology – In addition to an effective inventory management system, you can digitize inventory updates with handheld devices. Consistent digital updates to inventory counts help improve your accuracy and speed for reverse logistics. Mobile devices can help workers accurately read tags and labels to improve accuracy and speed during the return process.
  5. Add return labels on the original shipping and packaging – Just simply adding the right return labels can reduce delays dramatically, while simultaneously improving customer satisfaction. Enterprise labeling helps the product get back much more quickly and helps the customer, which improves efficiency in the entire return process.

 

Visibility into the return process, clear and easy returns, dependable technology, and correct labeling can give your business what it needs to optimize reverse logistics. Simple solutions like this make the return process more valuable and cost-efficient.

A return process should be as simple and efficient as a delivery process. Learn more about what you can do to optimize reverse logistics and supply chain efficiency.

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3 Ways to Reduce Last Mile Costs

Last mile deliveries add up to big costs companies must control to improve supply chain efficiency. With peak season coming up, the potential for higher demands can make it harder to control delivery costs and maintain consistent shipping. Studies estimate that last mile deliveries account for over 41% of overall supply chain costs and 53% of total shipping costs. Additionally, studies indicate almost half of consumers will not buy from a company again if an order is late. Therefore, transportation decision-makers should find ways to improve delivery and meet consumer expectations while managing costs so they don’t go over budget.

 

Solutions that manage last mile costs, especially during peak season, can help businesses avoid missed delivery dates, inflated shipping and delivery costs, and irritated customers. To ensure your business controls last-mile costs and meets deliveries timelines, consider:

  • Optimizing routing and mapping
  • Offering more flexible delivery options
  • Keeping consumers and drivers informed with real-time updates
  • Verifying deliveries

 

Inaccurate routes and incomplete visibility can lead to higher costs and inconsistent delivery timelines. Supply chains will see unsatisfied customers and suffer lost productivity during the holiday season if decision-makers don’t find solutions to manage the last-mile.

 

Controlling your Delivery Process

Fortunately, businesses can improve visibility and optimize routes with proper connectivity, inventory tracking, and enterprise labels. Get these solutions for your business to help…

 

  1. Keep drivers connected for delivery verification and live updates – A more connected delivery team prevents disruptions with cloud-based data storage, mobile computers with push-to-talk capabilities, and long-range and flexible networking. Expanded connectivity and more storage can help drivers connect to teams. As fuel prices fluctuated this year, flexible network connectivity and RFID locationing can integrate visibility to track field teams and optimize travel routes.
  2. Manage track and trace – Dependable locationing from rugged enterprise devices like RFID gives field and delivery teams dependable real-time connectivity. Instant communication enables quick route changes and schedule updates to adjust workflows with minimal costly interruptions. When delivery teams face fewer interruptions, it reduces last mile costs.
  3. Proper inventory identification – Ensure your inventory items are properly identified and moved through the supply chain with enterprise labels. Certified labels built for enterprise use ensure compliance, have maximum adhesive strength, and are smear and fade-resistant. Inventory that is properly and timely labeled helps delivery drivers deliver the correct products on time, every time to control costs.

The last-mile makes up a high total of supply chain costs and can be the difference in meeting customer expectations. Learn more about how you can prioritize the delivery process with Avalon.

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3 Ways your printer will thank you for using better labels

As your inventory moves down the supply chain, product identification remains crucial to avoid bottlenecks and delays. Enterprise labels have proven indispensable as they remove the probabilities of errors stemming from manual data entry. However, as consumer demands continue to rise for faster and accurate order fulfillment, printers must process many more labels within a short time frame. Reports indicate that U.S.warehouses are shipping nearly 36 million packages per day. If improper consumables are used to print labels for all +30 million parcels, even the most rugged printers may fall prey to early damage and failure, resulting in costly downtime. Fortunately, the right label will not only protect barcode legibility but also printer performance by:

  1. Mitigating printhead scratches – When labels are made from subpar materials, the label’s surface may become porous and sandpaper-like. While this surface-type may not harm a printer initially, continuous use will eventually scratch the printhead, creating faded gaps on the barcode. For high-volume operations, this could hold up entire workflows and leave room for scanning errors since the altering printhead may change the barcode’s legibility.
  2. Reducing debris build-up – In addition to scratching printheads, porous labels may also leave back small paper particles each time they pass through the printer. Moreover, tightly-wound labels may also leave residual adhesive, which combined with paper particles will create bigger build-up jams that impede the printing process.
  3. Eliminating roll slack – Lastly, when liner rolls are not at an optimized orientation, such as inward facing label rolls, they may create additional label slack within the printing mechanism, disrupting the barcode upon printing as the mechanism may tug on the roll. For a real-life demonstration of this issue, see our video.

 

Skip on your next printer jam with Zebra Certified Consumables

It’s widely established that there is no such thing as a one-size-fits-all labeling solution.Environmental differences and varying compliances may require different sorts of labels to maintain efficiency. Regardless of the requirement, Zebra’s wide portfolio of certified consumables offers multiple and customizable labels that…

  • Undergo rigorous testing for consistent quality
  • Meet ISO and additional compliance requirements
  • Employ pre-tested materials that minimize adhesive and debris build-up

 

Empower your operations through high demands with a labeling solution that supports more uptime and less worker stress. Contact Avalon to learn how you can take the first step towards intelligent modernized printing

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Is your durable technology rugged enough for field service?

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Imagine one day being able to offer same-day delivery across the country, from California to New York. For many transportation and logistics teams, this imagination has become a nightmarish reality. While fast delivery timeframes can bolster customer loyalty, last mile delivery is still considered the most inefficient step of the whole supply chain for over half of T&L companies. Inefficiency often stems from:

  • Lack of status visibility
  • Fluctuating labor and fuel costs
  • Inadequate delivery routing
  • Sudden changes such as vehicle breakdowns, product shortages, etc.

Studies show that 49% of global T&L companies cite outdated technology as a common factor hindering last mile efficiency, resulting in delays, missed sales, and lost customers. As a result. Over 58% of field operations see mobility investment as a top priority, yet when it comes to field services, durability must extend beyond design.

Assessing functional durability in your field-ready devices

Field teams have little time or money for additional repair expenses and slowed processing power, which is why suitable enterprise-grade technologies should incorporate the following strengths.

  1. Secured data storage – Filed teams must be able to access data remotely which means durable cybersecurity is crucial to maintain accessibility without risking breaches. Unlike Windows Mobile, Android for Enterprise equips mobile devices with government-grade protection and recurring security patches to prevent leaks.
  2. Long-range connectivity – High speed connectivity and flexible network options allow teams to remain connected to the rest of the supply chain while on the road. Zebra’s Workforce Connect bypasses the need for additional telecom services, enabling two-way communication and messaging via your enterprise device.
  3. Real-time status insight – Because more customers expect to track orders in near real-time, tracking technologies such as RFID locationing have become popular to pinpoint location of in-transit orders.
  4. Ultra-rugged design – Lastly, mobile devices must continue to be rugged, handling drops, dust, exposure to heat and cold, humidity and scratches without affecting performance. Devices such as Zebra’s Rugged Tablets exemplify superior durability by adapting to various different environments without compromising productivity.

As a Zebra Premier Solutions Partner, Avalon empowers field teams with purpose-built field-ready technologies through the GO Zebra Trade-In Program. Upgrade your mobile device from any manufacturer before December 31st and get cash rebates up to $250 per handheld device towards your upgrade. Simply…

  1. Buy your new mobile device
  2. Turn in your reclaim form
  3. Trade in outdated devices for cash rebates

Download the program details for the full list of eligible devices.

Empower your field teams with mobility solutions built to thrive in the last mile and beyond. Contact Avalon today for a free assessment of your mobile devices to get started.

 

 

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Why Connectivity has become the key to Maintaining Undisrupted Productivity

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While the healthcare crisis certainly affected supply chains worldwide, it did not replace previous challenges and risks within warehousing. For example, over 1000 data breaches still took place in 2020, costing as much as $500,000 per incident. Labor turnover rates continued to reshape distribution centers, and as expected, the demand for fast order fulfillment has not relented. Maintaining undisrupted productivity continues to be a challenge faced by small and large warehouses alike. To address these issues, businesses are encouraged to unify their teams through:

  • Reliable digitization since it increases data availability across the supply chain while diminishing the risks of manual data entry errors. Digitized storage allows teams to update inventory counts, manage incoming shipments, and verify outbound orders in real time through a handheld device, so when changes do occur, the whole workforce can be readily notified and connected. This helps teams quickly adapt to disruptions without impacting productivity in and out of the warehouse.
  • User-friendly enterprise mobility that integrates familiarity into an enterprise format. By reducing learning curves and adoption times, user-friendly mobile devices can accelerate worker connectivity, allowing them to be productive on their first day and to navigate through warehouse operations without confusion.

Integrating Mobile Digitization with Zebra Technologies

To establish end to end connectivity within the workforce, Avalon partners with leading manufacturers like Zebra Technologies to simplify digitization with intuitive enterprise-ready devices. Future-forward systems like Zebra’s Workforce Connect can be combined with rugged Android devices to:

  1. Streamline crucial workflows through one platform – replace 2-way radios and handheld scanners by combining them both in one Zebra mobile computer.
  2. Certify task completion – Use Workforce Connect’s task manager to assign and manage workflows remotely throughout your operations. When changes occur, simply notify teams via their handheld to minimize disruptions.
  3. Connect groups through secured communication channels – Zebra’s Fortified Android protects sensitive data with recurring security patches and government-grade encryption, so your team can integrate push-to-talk capabilities within their devices without security risks.
  4. Unify field teams – Track delivery status to verify shipping accuracy and driver productivity. Plus, notify field teams of rerouting changes when needed to avoid delays.

To see how zebra’s workforce connect enhances the modern supply chain, download our brochure here.

In unifying teams through seamless connectivity solutions, operations are able to prevent breakdowns, bottlenecks, and costly shortages that impact the customer experience. Reach out to our modernization experts today to explore more connectivity solutions that set your teams one step ahead of change.

 

 

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