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Optimizing Reverse Logistics? Here’s a checklist

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Reverse logistics has become a tough challenge for businesses because of the rise in e-commerce and the demand for easy and free returns. Businesses that achieve hassle-free returns retain more customers and improve brand identity. Studies show that 92% of consumers say they will buy again if the product return process is easy, and 79% of consumers want free return shipping. Additionally, the reverse logistics market projects to grow. Studies estimate that the global reverse logistics market size expects to reach $937.1 billion in 2022. Studies show the costs of handling returns jumped 59% due to supply chain and labor issues last year.

 

Businesses could suffer from higher return, shipping, and handling costs when they fail to meet consumer expectations for seamless returns. Researchers suggest that moving backward through the supply chain is actually more difficult because there isn’t a priority for efficient returns and products move against the normal flow of products. Consider following these steps to ensure your return process is optimized:

  1. Know why your returns happen in the first place – Given the expense that comes with returns, you should try to find why consumers are returning items. Awareness of reasons for returns can help you determine if you have the right return policy and if it’s playing a role in a higher volume of returns.
  2. Put transparent monitoring systems in place – Implement innovative monitoring systems that monitor assets throughout the return process. When companies improve asset visibility during reverse logistics they find areas that need improvement and can work to improve quality.
  3. Implement clear and easy return policies – E-commerce has created specific customer expectations for purchasing, and in this case, returning products. Since consumers are expecting free and same-day shipping, create a simple return process that can meet or be close to these requirements.
  4. Invest in the right technology – In addition to an effective inventory management system, you can digitize inventory updates with handheld devices. Consistent digital updates to inventory counts help improve your accuracy and speed for reverse logistics. Mobile devices can help workers accurately read tags and labels to improve accuracy and speed during the return process.
  5. Add return labels on the original shipping and packaging – Just simply adding the right return labels can reduce delays dramatically, while simultaneously improving customer satisfaction. Enterprise labeling helps the product get back much more quickly and helps the customer, which improves efficiency in the entire return process.

 

Visibility into the return process, clear and easy returns, dependable technology, and correct labeling can give your business what it needs to optimize reverse logistics. Simple solutions like this make the return process more valuable and cost-efficient.

A return process should be as simple and efficient as a delivery process. Learn more about what you can do to optimize reverse logistics and supply chain efficiency.

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3 Ways to Reduce Last Mile Costs

Last mile deliveries add up to big costs companies must control to improve supply chain efficiency. With peak season coming up, the potential for higher demands can make it harder to control delivery costs and maintain consistent shipping. Studies estimate that last mile deliveries account for over 41% of overall supply chain costs and 53% of total shipping costs. Additionally, studies indicate almost half of consumers will not buy from a company again if an order is late. Therefore, transportation decision-makers should find ways to improve delivery and meet consumer expectations while managing costs so they don’t go over budget.

 

Solutions that manage last mile costs, especially during peak season, can help businesses avoid missed delivery dates, inflated shipping and delivery costs, and irritated customers. To ensure your business controls last-mile costs and meets deliveries timelines, consider:

  • Optimizing routing and mapping
  • Offering more flexible delivery options
  • Keeping consumers and drivers informed with real-time updates
  • Verifying deliveries

 

Inaccurate routes and incomplete visibility can lead to higher costs and inconsistent delivery timelines. Supply chains will see unsatisfied customers and suffer lost productivity during the holiday season if decision-makers don’t find solutions to manage the last-mile.

 

Controlling your Delivery Process

Fortunately, businesses can improve visibility and optimize routes with proper connectivity, inventory tracking, and enterprise labels. Get these solutions for your business to help…

 

  1. Keep drivers connected for delivery verification and live updates – A more connected delivery team prevents disruptions with cloud-based data storage, mobile computers with push-to-talk capabilities, and long-range and flexible networking. Expanded connectivity and more storage can help drivers connect to teams. As fuel prices fluctuated this year, flexible network connectivity and RFID locationing can integrate visibility to track field teams and optimize travel routes.
  2. Manage track and trace – Dependable locationing from rugged enterprise devices like RFID gives field and delivery teams dependable real-time connectivity. Instant communication enables quick route changes and schedule updates to adjust workflows with minimal costly interruptions. When delivery teams face fewer interruptions, it reduces last mile costs.
  3. Proper inventory identification – Ensure your inventory items are properly identified and moved through the supply chain with enterprise labels. Certified labels built for enterprise use ensure compliance, have maximum adhesive strength, and are smear and fade-resistant. Inventory that is properly and timely labeled helps delivery drivers deliver the correct products on time, every time to control costs.

The last-mile makes up a high total of supply chain costs and can be the difference in meeting customer expectations. Learn more about how you can prioritize the delivery process with Avalon.

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What Warehouses Should Expect from the 2022 Holiday Peak Season

Peak season always causes supply chain workflows to get hectic and forces businesses to find ways to improve shipping and delivery processes. High inflation rates, increased labor costs, and fewer workers are pointing toward another demanding peak season this year. Studies estimate that 73% of industry professionals believe the 2022 peak season will be as bad or worse than peak season last year. Additionally, surveys show that 86% of Americans say they will look elsewhere for gifts if shipping is too expensive. Even though the constant delivery spike is slowing down, shipping costs and consumer expectations remain high. As distribution centers get ready for end-of-year fulfillment challengers, decision-makers must take the following obstacles into account:

  • Labor shortages that slow down efficiency
  • A large influx of seasonal workers
  • Higher return rates on items which can lead to inaccuracies
  • Large demand influx for products
  • Increase in cybercrime which risks data security
  • Higher fuel prices
  • Driver shortages that impact shipping times

 

Moreover, a lack of experienced seasonal workers and unreliable devices can stall productivity Consequently, businesses are looking to implement innovative plans that manage demands for the future and avoid shortages, a unified workforce, and device failure. A prepared plan to manage holiday challenges can promote adaptability for future challenges by implementing…

 

  1. Automated assistance that frees up workers to focus on other tasks – Robotics automation can help manage labor shortages and empower your current ones as they can deliver 99.99% order accuracy and work on repetitive tasks. While workers stay safe in the aisles, robotics can help deliver heavy loads to boost safety and productivity.
  2. Wall-to-wall connectivity deployed onto your handheld device – A more connected workforce that is informed on deliveries and orders helps your workers manage peak season. Workforce communication helps improve asset tracking and visibility to stay ahead of peak season.
  3. Enterprise-ready durability standards to prevent breakdowns – Rugged devices that break down less frequently deliver a higher ROI and uninterrupted productivity to avoid equipment malfunctions. Dependable automation solutions reduce lead times, lower operating costs, and improve output. Devices like this also help remove the errors of manual operations to deliver more controlled and accurate workflows.

With peak season just around the corner, warehouses still have the opportunity to evaluate operations to improve complex workflows. Discover how your distribution process can adapt to today’s digital age for consistent enterprise success.

 

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What does Automation on the Production Floor Look Like?

Production floors in manufacturing plants need fast and accurate workflows that efficiently manage assets and deliver products. Automation is beneficial in boosting efficiency with control over work-in-process, traceability for recalls, and quality checks before products leave the production floor. Despite labor shortages, studies show that manufacturers still produce 44% more goods than 30 years ago due to factory automation solutions including automated data capture and digitized reporting. Therefore, it is no surprise that an estimated 42% of the time spent on manufacturing tasks will be automated by the end of the year. To remain competitive in the Digital Age, manufacturing facilities must consider the benefits of automating workflows as well as the consequences of delaying modernization.

 

Lack of automation within the production operation pressures your workforce to keep up with high demand influxes without agile tools. Enhanced systems such as automated data capture and sharing can manage operations, track stock levels, and monitor asset performance all in real-time for unbroken productivity. Although automation may take different forms in different industries, businesses can expect the following benefits from intelligent modernization:

 

  1. Increased product accuracy and quality control – Data automation tools like mobile computers can deliver consistent accuracy and speed with minimal variation, improving production rates and product accuracy. You can avoid higher costs from inaccurate production with mobile computers that provide faster-than-ever barcode capture and multi-distance scan engines that improve track and trace on the floor.
  2. Boosted versatility – Mobile technology like computers and tablets can come equipped with powerful extensions that allow businesses to increase security, improve device manageability and more. Expanded features enable manufacturers to capture up to 100 barcodes with a single scan to improve worker efficiency, while data automation delivers predictive analytics and rich data capture so your floor can stay flexible and adapt to rising demands.
  3. Faster return on investment – Dependable automation solutions reduce lead times, lower operating costs and improve output. Rugged mobile computers and tablets out-perform consumer devices and deliver dependable performance to improve the device lifecycles and deliver a higher ROI. Devices like this also help remove the errors of manual operations to deliver controlled and accurate workflows.

 

Speed and accuracy are the top priorities for the production floor. Mobile computers and tablets can help deliver real-time performance to manage operations and improve productivity. Automated mobile computing and scanning solutions deliver:

  • Faster and more efficient workflows
  • Quality checks and control
  • Enhanced visibility and flexibility for recalls
  • Faster cycle times

Automation is quickly taking over manufacturing plants to streamline productivity on the production floor. Learn more about how you can leverage track and trace solutions and rich data capture in your facility.

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4 Ways to Achieve Faster Warehouse Processing

Today’s consumer demands require faster, more accurate, 24/7 fulfillment in warehouses and distribution centers. Businesses need trusted performance to identify, measure, track, and inspect items from production through distribution to deliver goods faster. Increasing numbers of businesses agree that implementing automation is the easiest and most efficient way to achieve fast fulfillment. Studies show that 80% of organizations plan to invest in new technologies to be competitive, while 70% of warehouse decision-makers need to modernize their warehouse operations–but admit they are slow to implement new devices and technology.

 

Warehouses with slower operations run the risk of losing customers, frustrating workers and enabling errors. To prevent these issues, automation experts suggest deploying strategies such as:

 

  1. Streamlining data collection – When workers pause to collect data, they create a significant time drag and diminish efficiency. While this can happen potentially thousands of times a day, an autonomous automated solution can eliminate downtime and free up workers to focus on more skilled, non-repetitive tasks.
  2. Choosing smarter scanning capabilities – Innovative and automated scanning technologies can be affordable, flexible and easy to deploy. Flexibility and easy integration offer simple management to make warehouse operations more efficient and workers’ days easier. Simplified integration also can help reduce training times so warehouses are more prepared for consumer demands.
  3. Implementing flexible barcode readers – Industrial scanners can boost scanning capabilities by gathering data from numerous items at once. Handheld scanners with expanded read ranges and variable-distance barcode reading ensures your workers get the data they need quickly and with fewer steps.
  4. Reducing downtime with automated scanning – Industrial scanning solutions grow with your business and adapt to changing operational demands with flexible and durable designs. Smart automation withstands challenging conditions like warehouse environments to reduce time spent on repairs and maximize mobility.

 

Speed is the top priority when it comes to fulfillment and consumer expectations. Innovative solutions like industrial scanners can improve order picking and packing speeds without compromising accuracy or workflow management. Automated scanning technology provides trusted performance for the distribution process with:

  • Accelerated shipment handling
  • Increased efficiency
  • Decreased downtime
  • Streamlined workflows
  • Improved accuracy
  • Reduced risk

 

Improved warehouse operations and order fulfillment are achievable with innovative automated scanning technology. Learn more about how your business can improve accuracy and decrease downtime to surpass consumer expectations.

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Which Scanning Solution Best Fits Your Operations?

The right barcode scanning solution enhances order fulfillment and asset visibility. For almost 50 years, supply chains have been leveraging barcoding solutions because they can help meet emerging consumer demands, such as fast shipping and 100% order accuracy. Studies indicate that 65% of consumers are willing to pay more for faster shipping and 73% claim they would order more frequently from a vendor following an early or timely delivery. On the other hand, studies reveal that 66% of consumers would stop ordering from a company following a late delivery.

 

Consumers’ willingness to stop ordering from a company after just one late order forces businesses to adapt. Unforgiving consumer expectations can weigh on traditional solutions and force businesses to implement solutions like RFID and Fixed Industrial Scanners (FIS) that increase accuracy. While traditional barcoding solutions can read barcodes dependably, they can struggle to keep up with shifting consumer demands. When your workers have solutions that can’t keep up with consumer demands, your operation can suffer from:

  • Incomplete inventory visibility
  • Recurrent downtime from broken devices
  • Dissatisfied employees and lost customers

 

Solutions like RFID technology and FIS can differ from traditional data capture. Here are the specific benefits of each solution to help you consider which one is best for your business:

 

  1. Traditional barcoding for automated data recording – General-purpose scanning still improves operations since it mitigates errors associated with manual data entry. Traditional barcoding enables faster and more accurate information transfer to improve order movement and asset tracking, which ultimately save your organization time and money.
  2. RFID technology for dependable visibility in challenging environments – When processing multiple similar SKUs in less time, traditional data capture may not always be the suitable option for large-scale, busy distribution centers. RFID solutions are meant to quickly and accurately process large amounts of data in larger environments. Furthermore, RFID devices are purpose-built for rugged performance and support real-time locationing, making these solutions more beneficial for fast-paced environments where stock numbers change by the hour.
  3. Fixed Industrial Scanners for minimal touchpoints and disruptions – For a more robust, automated solution, Fixed Industrial Scanners (FIS) provide stable and accurate scanning in difficult places and challenging conditions, all without human participation. FIS is typically used on high-speed conveyor lines or in 24/7 operations to fully automate item scanning, verification and routing, optimize material flow, and redirect incorrect items. FIS also delivers immediate alerts of any inaccuracies and prevents misplaced or stolen products.

 

A business can meet tough customer demand by boosting its scanning capabilities with devices that offer durable designs, higher read rates, and versatile features. Learn about the difference between traditional data capture, RFID and FIS with Avalon.

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4 Realistic Expectations to Have from Today’s Modern Supply Chains

The last two years have drastically altered supply chain efficiency. The effects of nationwide lockdowns, global shortages, and international tensions have deepened a shared reliance on automated systems to stay ahead of mounting consumer demands and fulfillment challenges. However, amid recurrent and new obstacles, many businesses have shared positive workplace changes such as:

  • Improved worker conditions – Automated systems and enterprise robotics alleviate the stress placed on human workers while also requiring less muscle effort to meet demands.
  • Implemented easy technology – To truly be considered successful, a modernization solution should value user-friendliness to diminish training expenses.
  • Increased wages and bonuses – Around 45% of workers noted an increase in wages as warehouses and distribution centers sought to retain long-term employees.

Changes such as these can help foster more seamless workflows and satisfied employees. As new technologies are developed and integrated into the fast-moving supply chain, it is imperative to maintain realistic yet optimistic goals in the warehouse to correctly track KPIs overtime. Zebra’s newest 2027 Warehouse Vision Study showcases four of the most common goals today’s warehouse managers:

  1. Improving individual worker productivity – It has been estimated that nearly a quarter of warehouse operations were managed through paper-based systems. This means that workers had to spend a bulk of time updating reports, verifying stock counts, and imputing updates manually at the risk of entering the wrong data.
  2. Streamlining workflows in a standardized fashion – As fulfillment tasks became more complex with same-day shipping, higher return rates, and direct-to-customer transactions, businesses needed a way to ensure workflows were accurately tracked from door to dock. Consequently, 41% of companies began to optimize mobility in 2022 to ensure new and permanent workers stay organized through one trackable workflow managed through their handheld device.
  3. Maximizing asset visibility – From mobile devices to centralized printing stations, your warehouse assets play an intricate role in sustaining productivity across the warehouse. Consequently, maintaining device availability through real-time asset tracking systems has become a goal of nearly 70% of warehouses worldwide. Clear operational visibility further empowers warehouses to prepare for challenging demands since decision-makers have a better picture of the resources available to them at a moment’s notice.
  4. Collecting and leveraging data via intelligent automation – The prevalence of sudden changes has created a need for multiple data capturing systems to ensure nothing is ever missed. Therefore, systems featuring technologies like autonomous robots, fixed industrial scanners, and even RFID portals have proven beneficial to drive automated decision making based on real-time insights. This means warehouses can ensure the correct orders and reaching the correct customers, stock quantities are current, and workers receive the assistance they need when and where they need it.

How to make sure these goals are met

E-commerce transactions continues to be one of the largest forces behind modernization, impacting nine out of 10 warehouses by increasing shipping volume. To meet expectations within a dynamic omnichannel ecosystem, experts recommend…

  • Assessing warehouse space to target challenges in the RFID implementation process such as high ceilings, dense walls, etc.
  • Supporting migration plans to adaptable operating systems like Android to make sure new updates and patches are accommodated into current workflows
  • Consolidating workflows into wearable devices to alleviate weight and pressures from your workers while cutting back on management plans for multiple devices.

Navigating through several modernization challenges becomes simpler with a team at your side. To get a closer look into how supply challenges are continuing to affect modernizing warehouses, reach out to our modernization specialists and approach optimization with a confident yet adaptable strategy.

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Before Investing in AMRs Evaluate Your Operations with these 5 Questions

Automation currently leads most modernization efforts, coming in the form of Android handheld devices, versatile rugged tablets, tap-and-pair mobile printers. In conjunction with these efforts, automated mobile robots (AMRs) have seized public interest. Current labor shortages and spikes in demand for faster and more accurate service have further fueled the need for flexible automation and digitization. Recent studies have shown that more than half of warehouses have cited hiring and retaining long-term workers among one of the biggest obstacles faced today, with 85% currently prioritizing labor optimization. Replacing the need for extraneous labor efforts, AMRs are able to empower workers by automating pallet movement, diminish travel time by 60%, and eliminate repetitive tasks without burdening the human workforce.

 

As decision-makers move towards integrating AMRs into their operations, experts recommend considering the following questions:

     1. How will you measure ROI?

Most specialists estimate AMRs should yield measurable results within 2 years at max, with order fulfillment speed being the first change to be recorded. While there are many ways to calculate ROI, a few indicators to look for include…

  • Increasing fulfillment speed – Since travel time is diminished, there should be less replenishment delays and bottlenecks impacting throughput rates.
  • Improved worker safety – AMRs are made to carry heavier loads and may sport a sensitive motion scanner to prevent collisions. This spares workers from straining themselves or running into machinery.
  • Lowered operating costs – As delivery timeframes are met and stock is quickly moved to the appropriate space, there should be less costs associated with inaccurate orders, mis-shipments, and sudden out-of-stocks.

      2. Do you have sufficient space?

While AMRs may not require a complete warehouse redesign, some solutions may require dedicated space within your operations for…

  • Navigation – Tight spaces and sharp corners can limit the AMRs’ ability to move freely around the warehouse.
  • Battery charging – Appropriate space may be required for charging different fleets when they’re not in use.
  • Maintenance – While enterprise devices are designed to withstand harsh environments, AMRs still need to be updated and serviced.

      3. Are other methods of automation already in place?

In addition to AMRs, support systems such as automated data capture and mobile computing further eliminate errors and speed up processes by enabling workers to accomplish more in less time. Before implementing robotics, set a digitized foundation with:

  • Android’s enterprise OS – Familiar and adaptable, Android enables you to add your preferred applications within its open ecosystem for easy adaptability. Its recurrent OS updates and security patches also further protect your operations from cyberattacks.
  • Real-time stock updates – By streamlining data capture and computing through one handheld terminal like Zebra’s handheld computers, your workers can update counts and communicate with each other digitally.
  • Push-to-talk capabilities – Speaking of communication, team communication goes a long way in keeping the workforce updated of any changes and emergencies across the facility.

      4. What fleet control system will you use?

Selecting hardware is only half the battle when it comes to modernization. To maintain complete efficiency, your fleet management system should be able to connect to your WMS system to receive directions and real-time inventory updates.

      5. Is your solution scalable?

The propensity for change in the supply chain is the only constant warehouses can continue to expect in the years to come. As material shortages challenge efficiency alongside labor shortages, it’s crucial to maintain integration and update simplicity to facilitate solution growth. If AMRs are unable to connect with the rest of your mobile devices, they may not be the most suitable option for your business.

 

Once these questions are answered, businesses can create a more realistic and proactive solution plan to minimize implementation hurdles. This can also help narrow down which kinds of AMRs to integrate. To explore your options or for more assistance on how to evaluate your warehouse, talk to one of our modernization experts and explore a broad portfolio of technologies to create customized and scalable solutions.

 

 

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3 Ways your printer will thank you for using better labels

As your inventory moves down the supply chain, product identification remains crucial to avoid bottlenecks and delays. Enterprise labels have proven indispensable as they remove the probabilities of errors stemming from manual data entry. However, as consumer demands continue to rise for faster and accurate order fulfillment, printers must process many more labels within a short time frame. Reports indicate that U.S.warehouses are shipping nearly 36 million packages per day. If improper consumables are used to print labels for all +30 million parcels, even the most rugged printers may fall prey to early damage and failure, resulting in costly downtime. Fortunately, the right label will not only protect barcode legibility but also printer performance by:

  1. Mitigating printhead scratches – When labels are made from subpar materials, the label’s surface may become porous and sandpaper-like. While this surface-type may not harm a printer initially, continuous use will eventually scratch the printhead, creating faded gaps on the barcode. For high-volume operations, this could hold up entire workflows and leave room for scanning errors since the altering printhead may change the barcode’s legibility.
  2. Reducing debris build-up – In addition to scratching printheads, porous labels may also leave back small paper particles each time they pass through the printer. Moreover, tightly-wound labels may also leave residual adhesive, which combined with paper particles will create bigger build-up jams that impede the printing process.
  3. Eliminating roll slack – Lastly, when liner rolls are not at an optimized orientation, such as inward facing label rolls, they may create additional label slack within the printing mechanism, disrupting the barcode upon printing as the mechanism may tug on the roll. For a real-life demonstration of this issue, see our video.

 

Skip on your next printer jam with Zebra Certified Consumables

It’s widely established that there is no such thing as a one-size-fits-all labeling solution.Environmental differences and varying compliances may require different sorts of labels to maintain efficiency. Regardless of the requirement, Zebra’s wide portfolio of certified consumables offers multiple and customizable labels that…

  • Undergo rigorous testing for consistent quality
  • Meet ISO and additional compliance requirements
  • Employ pre-tested materials that minimize adhesive and debris build-up

 

Empower your operations through high demands with a labeling solution that supports more uptime and less worker stress. Contact Avalon to learn how you can take the first step towards intelligent modernized printing

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7 Things Power Carts Bring to Your Warehouse

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Today’s warehouses are navigating a multitude of challenges; however, two obstacles stand in attention-worthy contrast: high order volume and crippling labor shortages. While order fulfillment rates skyrocket from year to year, employee shortages have created an obstacle in accurately fulfilling the surplus of orders within a smaller timeframe. The Bureau of Labor reported that 45% of warehouse jobs remained unfilled by December of 2021. Meanwhile, labor turnover rates across industries has increased by 8%, costing up to 33% of an employee’s annual earnings to remediate. 

It is no surprise then that automation has become indispensable for warehouse survival. To alleviate pressures on fluctuating workforces while maintaining high order throughput, automated solutions must prioritize versatility, mobility, and ease-of-use. Combining these three factors in one solution, mobile workstations like Newcastle’s Power Carts empower distribution centers by delivering seven game-changing benefits:

  1. Rapid return of investment – By accelerating ROI, companies have more available resources to implement more automated and/or predictive measures. This protects business flexibility in the event of future disruptions. 
  2. 63% increase in ordering volume – By streamlining scanning and label printing through one mobile station, warehouse teams can label and verify orders in strategic places throughout the warehouse. Increased speed results in more orders being processed within smaller time frames since workers no longer need to wait in bottlenecks to print and label orders. 
  3. 50% productivity increase – Equipped with industrial printers like Zebra’s thermal printers, power carts also cut down wait time with faster printing speeds and higher label resolution. Moreover, because they are mobile, printing stations can also cut travel time, keeping workers productive instead of idle. 
  4. 5 to 10 hours of extra work saved – In addition to faster printing, automated data capture via Zebra’s ultra-rugged scanners connects workers to inventory data without losing a second. Real-time order and inventory updates eliminate the need for excessive end-of-shift reporting, further lowering labor costs. 
  5. 90% reduction in labeling errors – Unlike manual data entry, which is both error-prone and time-consuming, automated data capture and sharing reduces the likelihood of errors progressing down the supply chain. Fewer labeling errors also protect orders from mis-shipments and delays, increasing overall customer satisfaction. 
  6. Less bottlenecks for easier social distancing practices – New concerns regarding employee health and social distancing should discourage high employee density. By leveraging high-speed automated solutions, power carts reduce the time employees spend gathered around centralized printing stations, protecting them from unnecessary germ exposure.   
  7. 75% reduction in overtime – Fast-acting technologies are developed to streamline and simplify complex workflows, which means businesses can also expect to save money allocated to overtime. 

Learn more about all-in-one mobile workstations in our brochure, here. 

Depending on the nature of your facility, mobile workstations may bring additional benefits to your workflows. For a full overview of your opportunities, contact Avalon’s modernization specialists to schedule your workflow assessment.

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