We enjoyed our time in Memphis last week at the ScanSource Mobility Conference! We enjoyed meeting with everyone at ScanSource.
It’s not enough to achieve lower costs in field service, to be successful today you need to have a smart field service, connected team. Workers must be able to adjust in real-time to meet the changing wants and needs of customers. With so many variables to log, monitor, and control, keeping assets and resources productive and focused on satisfying customer needs is key. The most agile supplier will be the most successful.
Avalon has been helping companies become more agile with smart connectivity. Keeping field resources connected with real-time information to deliver superior customer service. You gain a competitive advantage while keeping productivity high. Avalon combines expert, industry experience with leading-edge mobile tools, superior data capture, and automation software so you keep operations nimble and effective:
Zebra gives your field operations better connectivity, more accurate up to date data, and more flexibility. They get access to technical specifications, inventory information, and direct customer communication on the go. Zebra helps you optimize operations and empower workers to deliver top customer service.
TC51/TC56 Touch Computer Series
They may look like popular smartphones but they’re powerful handheld computers. Your team is always connected and up to date, ready for what the field throws at them. Your people can be faster, smarter, and satisfy more customers.
Wireless mobile printers go where your field service forces go. Simplify transactions. Print receipts and invoices on the spot. Features a range of the latest connectivity options and robust functionality so you keep up with the most demanding situations.
Rugged, reliable and powerful. Real-time data and voice, point and shoot capture of any electronic or printed barcode – rugged smartphones make your team smarter, faster and more agile. Personal devices can’t match the durability or functionality for a day in day out business use that rugged smartphones deliver.
Mobile workers can manage customer activity from anywhere, in real time: schedule, location, routing, work orders, invoicing, entry forms, online payment. Capture signatures, audio, and images. Your team gets all the functionality they need to provide great customer service. Fast.
Avalon’s experience and expertise can help your field service team become more agile and more effective. We’ll analyze your business and data management needs and customize a solution that fits your company. Ask us how Avalon can help you get and keep your competitive advantage.
Field service is the name of the game. Mobile workers keep everything moving. When they’re productive, the enterprise is productive. Avalon Integration helps you keep productivity high by keeping you connected.
Avalon Integration combines expert, industry experience with leading-edge mobile tools, superior data capture, and automation software so you keep operations nimble and running smoothly with real-time data management and on-site flexibility.
Managing far-flung human capital is tough. It’s a constant battle to maintain profit margins, revenues, and quality of service. Enterprises are always on the hunt for cost reduction and ways to improve efficiency and accuracy.
Zebra gives your field operations access to technical specifications, inventory information, and direct customer communication on the go, to improve customer satisfaction and reduce repeat calls.
So much to do – deliveries, equipment repair, plumbing, electrical, parcel delivery, yard maintenance, to name just a few – so little time. And so many competitors ready to serve your customers if you slip. They may look like popular smartphones but they’re powerful handheld computers that make field people faster, smarter and help to satisfy more customers.
TC51/TC56 Touch Computer Series
Rugged industrial design that looks and feels like the most popular consumer-style smartphones but armed with Zebra-only enterprise-class features, power, security, and manageability your business requires.
Rugged wireless mobile printers tailored to what you do and how you work. Printers range from those ideals for occasional use, to rugged machines that feature a range of latest connectivity options and robust functionality that keeps you operating in the most difficult situations.
Field workers need reliable, remote access to real-time data. Personal smartphones, tablets, and laptops are attractive and easy to use but, they don’t have the durability or functionality necessary for a day in day out business use. Rugged Smartphones offer smarter, faster tools for business. Consumer smartphone cameras aren’t built for barcode scanning — rugged smartphones offer scanning technology designed for commercial grade point-and-shoot capture of any electronic or printed barcode in virtually any condition.
Field workers need reliable, remote access to real-time data. Personal smartphones, tablets, and laptops are attractive and easy to use but, they don’t have the durability or functionality necessary for a day in day out business use. Rugged Smartphones offer smarter, faster tools for business. Consumer smartphone cameras aren’t built for barcode scanning — rugged smartphones offer scanning technology designed for commercial grade point-and-shoot capture of any electronic or printed barcode in virtually any condition.
When it comes to delivering superior customer service, having the right person, at the right place, at the right time, with the right equipment, is fundamental. Mobile devices have elevated field service dramatically. But the Internet of Things (IoT) is being adopted rapidly and is greatly expanding the capabilities of field mobility. With connected devices and IoT technologies, field personnel will gain actionable insights that enable them to interact and communicate better, faster, and more intelligently than ever.
Imagine a territory of vending machines that give you real-time updates on what’s in stock, what’s needed to be restocked and what needs immediate mechanical attention – all part of the real-time analytics that includes sales activity, broken down by day, hour, brand, etc.
Avalon and Zebra are bringing together real-time asset visibility, rugged mobility, and cloud technology to lead the way to a new level of efficiency, accuracy, and quality. By capturing data and turning it into actionable insight, companies gain Enterprise Asset Intelligence™ — resulting in more informed decision making and more efficient and accurate performance. The right assets, in the right places, at the right time – for the best outcome at the lowest cost.
Avalon’s experts are ready to help you maximize productivity from your field service team. We analyze your business and data management needs and tailor a system to fit the specific needs of your company. We specialize in process design, technical interface design, user interface design and construction, and developer training. Ask us how to keep you moving forward with expert implementation.
As companies constantly search for technology to give them an edge, mobile computing has advanced throughout the organization, connecting workforce members with each other and with their precious data. Valued for their computing ability, connectivity, and portability, Enterprise Tablets are being adopted more and more by modern workforces. Easing this adoption: tablets enjoy a high level of acceptance and familiarity by workers – from field sales to warehouse workers, to office personnel.
There is a huge upside for operations if familiarity and acceptance can be leveraged into efficiency gains. But, until recently, the business has had to wrestle with a trade-off – Beauty or the Beast.
Elegant, user-friendly, and accessible, consumer-grade devices that are a favorite among workers are natural to help drive productivity gains. But consumer-grade devices have a poor track record standing up to commercial/ industrial demands. Everything from drops to battery life issues, to extreme environments, erode the productivity gains.
On the other hand, armoring all that computing and communication capability in a rugged (and heavy) military-grade shell creates a cumbersome and fatiguing experience that throughout a standard workday is a liability to worker wellbeing and a drag on productivity.
Happily, the new generation of rugged tablets gives businesses the best of both worlds. Bringing high-level computing, enterprise reliability, toughness, and security together in a lighter weight package that’s easy to use and less fatiguing. The new devices are at home in any environment – warehouse, manufacturing, field, and office.
Modern, rugged tablets check a lot of boxes for the enterprise. They offer the computing power of laptops, communications and data capture, rugged versatility, military-level resistance to shock, and other hazards like dust or moisture – all while going anywhere workers go.
They can be mounted on forklifts, trucks, cars, or taken in hand. They’re accurate up close and at long range, in varied and variable light conditions.
Workers can instantly decode scanned data or retrieve information from a centralized database, a desktop or other source. Anyone, anywhere, can obtain real-time information, any time, to keep things going and make well-informed decisions. Business realizes improved communication and streamlined operations.
Zebra offers a flexible business tablet that can be customized for just about any job and any environment — from retail associates and warehouse workers inside the four walls to salespeople, delivery drivers and service technicians out in the field. The Zebra ET50/ ET55 tablet computers deliver the best of both worlds — consumer ease of use for workers teamed with all the enterprise-class features and options business needs: durability, constant battery power, choice of Android™ or Windows®, rugged durability and two display sizes. Advanced data capture boasts two integrated cameras, barcode scanning, and video calls optionally advanced scan engines and innovative Bluetooth scanners for comfortable intensive barcode capture and three methods of data entry that work even if the screen is wet – with or without a glove.
The new class of tablet from Zebra that’s ready for business inside the four walls and out in the field. Zebra ET1 features the consumer-style design that workers find easy to use, combined with enterprise durability. It’s built to take drops, spills, cold winter temps, and extreme heat. The enhanced Android operating system delivers enterprise-class security, flexibility, and manageability over wireless LAN and wireless WAN networks.
Talk to us, Avalon Integration, about how to empower your mobile workforce with today’s modern Enterprise Tablets to get big gains in productivity and customer service.
In today’s mobile world it’s more important than ever to track, manage, and get the most from your workforce resources. Avalon Integration offers the most complete mobile productivity solution on the market. MobiWork® is a suite of field service solutions built from the ground up to be a comprehensive and seamless resource to empower any business with employees in the field.
Any Field Service Operation
MobiWork® leverages advanced native applications on smartphones, tablets, or rugged devices and pairs well with enterprise-grade hardware from leading technology makers like Zebra. It increases productivity, improves information exchange, and builds customer satisfaction. Reflecting best business practices MobiWork® is cost-effective, highly customizable, easily integrated with existing software, and deploys in minutes.
Unlike traditional mobile workforce management software, MobiWork® is not limited to simply tracking vehicles. It empowers and unifies both mobile and office-based workforces as well as customers with a powerful, fully integrated smartphone and SaaS/cloud-based solution.
MobiWork® offers a suite of field service solutions that features GPS tracking, inventory management, billing and invoicing, work order management, electronic forms, scheduling and dispatch, contact management, and more. It offers cloud-based deployment options and native mobile compatibility with Android devices.
MobiWork® can be used by companies of any size, in any vertical, and can be used by one user or thousands – managing global operations in multiple countries around the globe on multiple smartphones and tablets, with multiple carriers, in multiple languages and integrated with existing CRM/ ERP.
Dramatically increase productivity, reduce costs, and provide real-time information exchange and visibility into every aspect of your business. Capture users’ locations when they log in with a smartphone, tablet, or rugged device. Track individual users, gather and analyze data related to GPS tracking, optimize movement, create timesheets.
Manage Customer Activity in any environment
Mobile workers can manage customer activity from anywhere, in real time: schedule, location, routing, work orders, invoicing, entry forms, online payment. Capture signatures, audio, and images.
Dramatically increase productivity, reduce costs, and provide real-time information exchange and visibility into every aspect of your business.
Simplify the day-to-day life of every member of your organization allowing them to perform at their best anywhere, anytime, on any device creating greater customer service while enhancing your bottom line.
Easily configure to fit your unique business, no matter how specific your requirement and industry.
Rich feature set – Everything you need for the day-to-day operations of your team.
Built-in frameworks – Easily configure (no coding required) your data, workflows, and analytics to fit your business.
Connect to existing software – MobiWork® integrates with your existing software to provide an end-to-end solution that is truly built for the field and for smartphones.
Talk to us, Avalon Integration, about how to empower your mobile workforce with MobiWork® to get big gains in productivity and customer service.
