Posts

Give Your Drivers the Tools They Need in Direct Store Delivery

,

In Direct Store Delivery (DSD) your drivers are the face of your brand. Any misstep dings that carefully built a brand. And to deliver excellent customer service your brand ambassadors need to have the right mobile support.

Great Customer Service Begins with Great Information

Handheld Scanner Scanning a boxes barcode

Meeting customer needs in the challenging world of Direct to Store requires the agility that only comes with a complete set of mobile tools. Tools that travel wherever your delivery brand ambassador does and do whatever they need them to do. So your drivers can:

  • Fit deliveries into specific time-critical windows
  • Establish rapport with customers through accurate, timely information
  • Make adjustments and updates at the moment to provide superior customer service
  • Communicate with customers and HQ in real-time and make customer pleasing  adjustments on the fly
  • Meet the productivity and reporting needs of the organization to improve the overall process for the customer

That’s why Avalon creates front-to-back solutions that combine the right hardware and software to help your people drive success and deliver great customer service while they’re on the go. Tools that give you a real edge. Tools that help you create a competitive advantage.

Zebra gives your people access to technical specifications, inventory information, and direct customer communication on the go, to improve customer satisfaction. 

Rugged Smartphones
TC25 Printing a Label for Direct Store Delivery

Zebra TC25

Reliable, remote access to real-time data. Personal devices don’t have the durability or functionality for a day in day out business use. Rugged Smartphones offer smarter, faster tools so your brand ambassadors are always on the road to meeting customer needs.

Handheld Computers

Tablet Scanner scanning products

TC51/TC56 TOUCH COMPUTER SERIES

They may look like popular smartphones but they’re powerful handheld computers that make your workers faster, smarter and help them to satisfy more customers more completely.

Mobile Printers

Worker using Zebra Handheld Mobile Computer and a Printer

IMZ Series

Rugged wireless mobile printers tailored to what you do and how you work. Rugged machines that feature a range of the latest connectivity options and robust functionality that helps your Direct Store Delivery workers print receipts, invoice, and labels where and when your customers need them.

Software That Works as Hard as Your People with Direct Store Delivery

Added value to customers often arrives at the same time as your driver. If your driver has better access to account and product information, insights that reflect a better understanding of their business you’re in a better position to win. That’s why Avalon offers the most complete mobile productivity solution on the market.

MobiWork® is built from the ground up to be a comprehensive and seamless resource that fits the needs of Direct Store Delivery operations perfectly. It includes GPS tracking, inventory management, billing and invoicing, work order management, electronic forms, scheduling and dispatch, contact management, and more. It offers cloud-based deployment options and native mobile compatibility with Android devices.

Your delivery ambassadors complete all activity reports on their handheld devices: delivery tickets, orders, payments, and signatures received and archived. Operational efficiency drives real productivity. Real-time customer response builds loyalty.

Manage Customer Activity with Direct Store Delivery

Mobile workers can manage customer activity from anywhere, in real time: schedule, location, routing, work orders, invoicing, entry forms, online payment. Capture signatures, audio, and images.

Critical Business Information for the Entire Team

  • Complete visibility into worker location and activities  
  • Manage work orders in real-time
  • Instant alerts for schedule, route or delivery changes
  • Perform on-site transactions
  • Customers can check status or create new work orders on a branded portal
  • TRUSTe Privacy Certification Seal®

Your edge in Direct Store Delivery

Avalon’s experts are ready to help you optimize your Direct Store Delivery operation. We analyze your business and data management needs and tailor a system to fit the specific needs of your company.

Ask us how to keep you moving forward with expert implementation.

/by

Smart Field Service Mobility

,

It’s not enough to achieve lower costs in field service, to be successful today you need to have a smart field service, connected team. Workers must be able to adjust in real-time to meet the changing wants and needs of customers. With so many variables to log, monitor, and control, keeping assets and resources productive and focused on satisfying customer needs is key. The most agile supplier will be the most successful.

Avalon has been helping companies become more agile with smart connectivity. Keeping field resources connected with real-time information to deliver superior customer service. You gain a competitive advantage while keeping productivity high. Avalon combines expert, industry experience with leading-edge mobile tools, superior data capture, and automation software so you keep operations nimble and effective:

  • Field Automation
  • Data Capture
  • Barcode Scanners
  • Mobile Computers & Tablets
  • Mobile Communication

Zebra gives your field operations better connectivity, more accurate up to date data, and more flexibility. They get access to technical specifications, inventory information, and direct customer communication on the go. Zebra helps you optimize operations and empower workers to deliver top customer service.  

Handheld Computers for Smart Field Service
Zebra TC51 Handheld Computer with Water on the Screen

TC51/TC56 Touch Computer Series

They may look like popular smartphones but they’re powerful handheld computers. Your team is always connected and up to date, ready for what the field throws at them. Your people can be faster, smarter, and satisfy more customers.

Mobile Printers
ZQ500 Mobile Printer Smart Field Services

Wireless mobile printers go where your field service forces go. Simplify transactions. Print receipts and invoices on the spot. Features a range of the latest connectivity options and robust functionality so you keep up with the most demanding situations.

Rugged Smartphones
TC25 handheld Computer for Smart Field Services

Zebra TC25

Rugged, reliable and powerful. Real-time data and voice, point and shoot capture of any electronic or printed barcode – rugged smartphones make your team smarter, faster and more agile. Personal devices can’t match the durability or functionality for a day in day out business use that rugged smartphones deliver.

Manage Customer Activity for Smart Field Service

Android Product line up for Manage Smart Field Services

Mobile workers can manage customer activity from anywhere, in real time: schedule, location, routing, work orders, invoicing, entry forms, online payment. Capture signatures, audio, and images. Your team gets all the functionality they need to provide great customer service. Fast.

  • Gain complete visibility into worker location and activities
  • Manage work orders in real-time
  • Instant alerts for schedule, route or delivery changes
  • Perform on-site transactions
  • Customers can check status or create new work orders on a branded portal
  • TRUSTe Privacy Certification Seal®

High-Efficiency Field Service Implementation for You

Avalon’s experience and expertise can help your field service team become more agile and more effective. We’ll analyze your business and data management needs and customize a solution that fits your company. Ask us how Avalon can help you get and keep your competitive advantage. 

/by

How to Get Great Customer Service in Field Service

,

Field service is the name of the game. Mobile workers keep everything moving. When they’re productive, the enterprise is productive. Avalon Integration helps you keep productivity high by keeping you connected.

Avalon Integration combines expert, industry experience with leading-edge mobile tools, superior data capture, and automation software so you keep operations nimble and running smoothly with real-time data management and on-site flexibility.

  • Field Automation
  • Data Capture
  • Barcode Scanners
  • Mobile Computers & Tablets
  • Mobile Communication

Managing far-flung human capital is tough. It’s a constant battle to maintain profit margins, revenues, and quality of service. Enterprises are always on the hunt for cost reduction and ways to improve efficiency and accuracy.

Zebra gives your field operations access to technical specifications, inventory information, and direct customer communication on the go, to improve customer satisfaction and reduce repeat calls. 

Handheld Computers for Field Service
TC72 is a handheld device built for field service

So much to do – deliveries, equipment repair, plumbing, electrical, parcel delivery, yard maintenance, to name just a few – so little time. And so many competitors ready to serve your customers if you slip. They may look like popular smartphones but they’re powerful handheld computers that make field people faster, smarter and help to satisfy more customers.

TC51/TC56 Touch Computer Series

TC51 and TC56 being used in Field Service

Rugged industrial design that looks and feels like the most popular consumer-style smartphones but armed with Zebra-only enterprise-class features, power, security, and manageability your business requires.

Mobile Printers for Field Service
Mobile Printers can be used for Field Service

Rugged wireless mobile printers tailored to what you do and how you work. Printers range from those ideals for occasional use, to rugged machines that feature a range of latest connectivity options and robust functionality that keeps you operating in the most difficult situations.

IMZ Series

  • Proof of Delivery
  • Receipts
  • Parking Regulation
  • OMNI-Channel Fulfillment
  • Fleet Management
  • Field  Sales
  • Field Service
  • Mobile Asset Management

Rugged Smartphones for Field Service
TC25 - Field Service

Zebra TC25

Field workers need reliable, remote access to real-time data. Personal smartphones, tablets, and laptops are attractive and easy to use but, they don’t have the durability or functionality necessary for a day in day out business use. Rugged Smartphones offer smarter, faster tools for business. Consumer smartphone cameras aren’t built for barcode scanning — rugged smartphones offer scanning technology designed for commercial grade point-and-shoot capture of any electronic or printed barcode in virtually any condition.

Zebra TC55

Field workers need reliable, remote access to real-time data. Personal smartphones, tablets, and laptops are attractive and easy to use but, they don’t have the durability or functionality necessary for a day in day out business use. Rugged Smartphones offer smarter, faster tools for business. Consumer smartphone cameras aren’t built for barcode scanning — rugged smartphones offer scanning technology designed for commercial grade point-and-shoot capture of any electronic or printed barcode in virtually any condition.

Welcome to the Future – the Internet of Things (IoT)

Tom using a Zebra Printer and Scanner to prep a box for shipping

When it comes to delivering superior customer service, having the right person, at the right place, at the right time, with the right equipment, is fundamental. Mobile devices have elevated field service dramatically. But the Internet of Things (IoT) is being adopted rapidly and is greatly expanding the capabilities of field mobility. With connected devices and IoT technologies, field personnel will gain actionable insights that enable them to interact and communicate better, faster, and more intelligently than ever.

Imagine a territory of vending machines that give you real-time updates on what’s in stock, what’s needed to be restocked and what needs immediate mechanical attention – all part of the real-time analytics that includes sales activity, broken down by day, hour, brand, etc.

Avalon and Zebra are bringing together real-time asset visibility, rugged mobility, and cloud technology to lead the way to a new level of efficiency, accuracy, and quality. By capturing data and turning it into actionable insight, companies gain Enterprise Asset Intelligence™ — resulting in more informed decision making and more efficient and accurate performance. The right assets, in the right places, at the right time – for the best outcome at the lowest cost.

High-Efficiency Field Service Implementation for You

Avalon’s experts are ready to help you maximize productivity from your field service team. We analyze your business and data management needs and tailor a system to fit the specific needs of your company. We specialize in process design, technical interface design, user interface design and construction, and developer training. Ask us how to keep you moving forward with expert implementation.

/by