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Bridge the Gap Between Mobile Workforce and the Office

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You put your field workforce out on the road to increase agility and give your customers the rapid response they expect. But to make sure every driver and field tech can do their jobs without delays, you need to keep them connected—with the office and each other. Avalon Integration is always on the lookout for mobility solutions that bridge the gap between the mobile workforce and the office. The new Zebra TC77 touch computer handles that task quite nicely.

When Zebra introduced the TC77 as the next generation of the best-selling TC75, our tech staff decided to examine it to understand how it would benefit our customers. We saw that this new rugged handheld has maintained the sleek look of a smartphone (which we like) but provides more memory, speed, and mobility than its predecessor— which is saying a lot because the TC75 set a new standard in mobile workforce computing.

 

So, what can the TC77 handheld computer do for your Mobile Workforce?

TC77 Captures Delivery Confirmation at an airport

Capture delivery confirmation. Zebra enhanced the data and image capture features to allow for scanning a barcode, signature, text, checkboxes, and even an entire document in one scan, using Zebra SimulScan, which is pre-installed on the TC77.

TC77 can Validate any Condition

Validate proof of condition. The new mobile computer features a 13MP camera, and this adds great value to the device. Eliminate any questions by using the high-res camera to record a detailed image of any product or package with a date stamp.

Review schematics and other detailed documents with the TC77 from Zebra

Review schematics and other detailed documents. The device delivers speeds of up to 866.7 Mbps and features a Qualcomm Snapdragon 660 octa-core processor. When field service techs need diagrams, manuals, and schematics on-site, the TC77 is powerful enough to rapidly download the information and even run multiple apps at once.

With the TC77 the Mobile Workforce can do Video Conferences with ease from anywhere

Videoconference with colleagues. Your mobile workforce can use the video camera to provide close-up images of equipment problems or other issues to share with co-workers and help service techs in the field with diagnostics or troubleshooting.

TC77 Communicates Instantly with the Mobile Workforce

Communicate instantly. The Zebra TC77 also enables push-to-talk (PTT) for immediate response to questions and inquiries. PTT instantly connects co-workers and makes it easier to get answers quickly.

The TC77 Reduces Downtime for any Mobile Workforce

Reliable performance reduces downtime. Working remotely requires hardware that’s designed to handle tough environments. The TC77 has an 8-foot drop spec, withstands water, snow, ice, dirt, dust, and thousands of tumbles. The touchscreen and imager window is protected with Corning Gorilla Glass for the best prevention of scratches, cracks, and shatters. Plus, the PowerPrecision+ high-capacity battery delivers up to 15 hours on a single charge. But, if needed, the user can swap the battery without powering down the device, minimizing interruption.

The TC77 Simplifies route accounting for your Mobile Workforce

Simplify route accounting. As a purpose-built, rugged industrial computer, the TC77 features the functionality of high-performance computing in a smartphone-styled handheld. Data is easily entered and retrieved from the day’s activities as well as the backend system. At the end of a shift, the worker is no longer juggling piles of paper—manifests, work orders, invoices, sales transactions, and other documents. Instead, an accurate, fully updated report can be done in a fraction of the time.

Consider These Three Scenarios.

We want you to send your workers into the field with equipment that makes their jobs easier and more efficient. Click here to watch a full review of the Zebra TC77. Then contact Avalon Integration to find out how the TC77 supports your goals and delivers both a rapid ROI and lower total cost of ownership.

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Proper Printer Maintenance: Extend the Life of Your Printer, Lower the TCO

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Do you follow the routine maintenance schedule on your car? Do you go to the dentist twice a year for a cleaning and check-up? With everything going on in your life, it’s easy to overlook recommended care. If your car is running fine and your teeth don’t hurt, there’s no urgency for those check-ups, right? The downside is that, by ignoring preventive care, you risk the damage that can occur from this negligence. The same holds true for your barcode printer. Proper printer maintenance will extend the life of your printer and lower the total cost of ownership (TCO).

Printer printing a barcode in a warehouse

When dirt, debris, dust, and oozing adhesive build up inside your thermal printer, you’ll see the result: poor quality printing and printer jams. When this happens, your printer might already be damaged. The printhead—the most expensive part of a thermal printer—is very sensitive and easily damaged.

Get Proactive with Your Printer Care Maintenance

Proactive Printhead Cleaning Maintenance with a Thermal Printhead Cleaning Pen

Take a proactive approach to printer maintenance. Schedule a printer cleaning every time you change the ribbon on a thermal transfer printer or every other time you change the roll on a direct thermal printer. Gain the rewards for conducting this routine maintenance on a regular schedule.

  • Eliminate repair costs that result from a dirty printer.
  • Extend the printhead’s life and reduce the printhead replacement frequency and cost
  • Reduce the cost of downtime and media for reprinting
  • Decrease sensor errors.
  • Minimize media jams
  • Avoid the damage caused by workers who try to fix the jammed or dirty printer.

Tips for Routine Printer Cleaning and Maintenance

Tips to keep a Printer clean in the Warehouse

You can clean your thermal printer quickly and easily. The process removes build-up from the printhead, label path, and ribbon path. Before you clean the printer, select “Diagnostic Mode” and print a test label to see if the printhead is printing properly. Use this as a gauge to measure the print quality after the cleaning.

Then, follow these routine printer cleaning tips:

  • Turn off the power before attempting to clean the printer or open the printhead.
  • Remove any jewelry that could scratch the printhead or fall inside the printer (e.g., ring, watch, bracelet).
  • Never touch the printhead or sensors. Use a small, soft, clean brush to remove the dust.
  • Use only a cleaning solution that is approved by the manufacturer.

Purchase a Printer Cleaning Kit from Avalon Integration Today!

Printer Cleaning Kit from Zebra and Avalon Integration

You can purchase a printer cleaning kit from Avalon Integration. Keep a supply on hand so it’s always available when the maintenance is due. Proactive care prevents reactive repair!

If you need repair or service for your data collection hardware, talk to us at Avalon Integration. We partner with industry leaders, like Zebra, and support the products and solutions we sell with expert knowledge and technical expertise.

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Get Free Zebra Printheads with the Printhead Protection Program

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You expect your thermal printer to keep working reliably, with little or no effort, other than reloading the media and replacing the ribbon as needed.  But if you want to gain the best return on investment and the lowest total cost of ownership for your barcode printer, you’ve got to put more into it—more thought and more quality. When you do, you earn free Zebra printheads with the Printhead Protection Program from Avalon Integration.

Yes, free. And for as long as you own your Zebra printer.

Maintain and Save Money with the Printhead Protection Program

Do The Right Thing with Zebra Supplies by utilizing the Printhead Protection Program

Avalon Integration and Zebra want to encourage you to “do the right thing” when it comes to maintaining your thermal printer. That means regular cleaning and using only quality supplies. Inferior printer supplies—like ribbons, cards, and labels—can damage your printer. The media leaves behind dust, dirt, and debris that builds up. The result is poor print quality and a ruined printhead. Then, you pay for repairs, replacement, and the time and cost of downtime and reprinting. So, your “savings” on these bargain printer supplies are actually costing you more money.

Genuine Zebra Supplies for Consistent Quality

Genuine Zebra Supplies offered through the Printhead Protection Program

Genuine Zebra supplies are manufactured according to very stringent and uncompromising standards and processes. This adherence guarantees consistent quality, from one run to the next. Because Zebra designed and engineered the thermal barcode printers, they are the experts at knowing the best supplies to run them. So, when they offer to support that promise with free printhead replacements for life, Avalon Integration confidently recommends genuine Zebra supplies.

Zebra Printhead Protection Program Is Free to Enroll

Free to Enroll to the Printhead Protection Program

The Zebra Printhead Protection Program from Avalon Integration is free to enroll. There’s no membership fee. Just agree to feed your Zebra thermal printer ONLY genuine Zebra supplies and we will give you free printhead replacements when you need them—which will be less often because these quality consumables will prevent the premature wear and tear that the bargain supplies cause

Join the Printhead Protection Program and you can eliminate printhead replacement costs from your budget. You’ll also extend the life of your Zebra printer, which lowers the total cost of ownership. Contact Avalon Integration, checkout Avalons technical support blog or click here to enroll.  

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OS Migration: The Cost of Procrastinating

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Microsoft announced that, in 2020, it will discontinue support for Windows CE and Windows Mobile operating systems. Their decision would impact 15 million computers, about 90% of the enterprise computing market. If you’re using either of these operating systems, you have some important choices to make. With the heavy (and still growing) reliance on mobile devices in the workplace, the choice you make for the operating system will impact users, device choices, application accessibility, network security, and the IT time to handle it all. You have invested in legacy devices but remember that the best OS for a situation is important and Migration may be needed. Are you going to see the ROI or will it be written off to “lesson learned”?

What are your options for Migration?
OS Migration Options

You could sit still. Continue using Windows and move up to Windows 10. However, you’ll be running without the support of security patches next year, because Microsoft is also pulling that plugin 2019. It seems clear that Microsoft’s commitment to enterprise mobile computing is tenuous. Don’t commit to a company that isn’t committed to you.

Your next option is to choose a direction for the operating system that will replace Windows CE/Mobile and rewrite your applications to run on the OS of choice. Android and are good options. Google and Apple have proven themselves to be reliable and innovative. Between Android and iOS, they own 99% of the mobile device market share; however, Android dominates the space with 87% worldwide. Android’s open platform makes it more inviting for developers, which has caused concern over security.

In recent years, companies like Zebra have addressed the perceived weak spots in Android’s security. Zebra’s rugged mobile devices come pre-installed with Mobility Extensions (Mx), which elevates the operating system to an enterprise level for security, device management, data capture, and connectivity. Zebra’s rugged handhelds and enterprise tablets are ready to operate in an Android environment and perform at the high levels of reliability, security, and computing power you should expect from your technology.

Do you need to retire your legacy devices now and make the move to new technology?
Android Legacy Device Migration

At Avalon Integration we’ve been looking at the path for this OS migration. It’s not realistic for a company to buy all new devices, so we’re helping our customers to make a gradual transition. Decide on the operating system and look at those devices that are ready for upgrades. But while you’re trying to hold onto those legacy devices, consider that you might not be saving money. A rugged device’s life expectancy is three years, with an average failure rate of only 1% in the first year. By the fourth year, the rate escalates to 8%. That’s not a big number, so maybe you’re fine with the prospect of extending the life of your rugged devices.

What does 1% really mean for Migration?

OS Migration Android Phone

Every percentage point of device failure translates to a 5% increase in your total cost of ownership. By the fourth year, when your failure rate jumps 7%, you can expect a 35% rise in your TCO. Are you actually saving money by procrastinating or merely avoiding the inevitable business decision?

Those four-year-old legacy devices are also using old technology. The speed is slower, the connectivity is weaker, the resolution is probably less, and it may not have the features that today’s mobile devices offer. Every one of these downsides represents a negative impact on your productivity. You’re not maximizing the potential of your workforce. You’re probably also pushing the limits of your IT staff’s effectiveness.

Millions of enterprise users are faced with the OS migration decision. Avalon Integration can give you more insight, evaluate your current situation, and guide you to the strategic transition that will deliver the best results for your company. Talk to us to steer your migration along a smart route.

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The ROI of Preventive Maintenance on Your Barcode Label Printer

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Preventive maintenance is important, you know you need to take care of your car to keep it running smoothly, so you follow the manufacturer’s recommended maintenance schedule. Also, you can recognize that regular check-ups are vital to maintaining your health and catching potential issues before they become serious.

You should treat your barcode label printer with the same consideration. Following a preventive maintenance schedule reduces downtime and repair costs and extends the life of your printer. Dirt, dust, debris, and adhesive build up in your printer, damaging the printhead and compromising the quality of your barcode. The printhead is the most expensive and sensitive component in your thermal printer. Replacing it prematurely from lack of maintenance is an expense you can avoid.

Start Maintenance by Simply Cleaning Your Printer

cleaning-the-printer - Avalon Integration

Every time you change the label roll or thermal printer ribbon, clean the printhead. Use a cleaning card, cleaning pen, or cleaning roller to safely handle this task. You can also use 70% isopropyl alcohol and a lint-free cloth or cotton swab, but be very careful you don’t apply too much or rub too hard. Turn off the printer and remove any jewelry that could scratch the printhead. Click here for instructions for cleaning your thermal printer.

Use Preventive Maintenance to Protect your investment

preventive maintenance - protect-your-investment - Avalon Integration

Routine maintenance should be periodically performed on your thermal printer—operation, settings, print quality, and more—by a certified technician. Just like your health check-up, this procedure assesses every aspect of your barcode printer. The technician identifies potential problems and makes adjustments to prevent equipment breakdown. During this procedure, the service technician might make recommendations for the way you use your printer, like the type of media or ribbon you’re using and printer settings that provide quality without straining the equipment.

A printer maintenance contract puts the responsibility of protecting your investment in the hands of your provider. The return on investment for proactive preventive maintenance is reflected in the extended life of your printer, reduced downtime and cost from preventable repairs, and a lower total cost of ownership (TCO).

Talk to us at Avalon Integration about your data collection and thermal printing needs—from hardware and software to supplies, service, and repair, we deliver end-to-end solutions for warehouse, manufacturing, and field operations.

Contact us today to learn more.

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