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Reverse logistics has become a tough challenge for businesses because of the rise in e-commerce and the demand for easy and free returns. Businesses that achieve hassle-free returns retain more customers and improve brand identity. Studies show that 92% of consumers say they will buy again if the product return process is easy, and 79% of consumers want free return shipping. Additionally, the reverse logistics market projects to grow. Studies estimate that the global reverse logistics market size expects to reach $937.1 billion in 2022. Studies show the costs of handling returns jumped 59% due to supply chain and labor issues last year.

 

Businesses could suffer from higher return, shipping, and handling costs when they fail to meet consumer expectations for seamless returns. Researchers suggest that moving backward through the supply chain is actually more difficult because there isn’t a priority for efficient returns and products move against the normal flow of products. Consider following these steps to ensure your return process is optimized:

  1. Know why your returns happen in the first place – Given the expense that comes with returns, you should try to find why consumers are returning items. Awareness of reasons for returns can help you determine if you have the right return policy and if it’s playing a role in a higher volume of returns.
  2. Put transparent monitoring systems in place – Implement innovative monitoring systems that monitor assets throughout the return process. When companies improve asset visibility during reverse logistics they find areas that need improvement and can work to improve quality.
  3. Implement clear and easy return policies – E-commerce has created specific customer expectations for purchasing, and in this case, returning products. Since consumers are expecting free and same-day shipping, create a simple return process that can meet or be close to these requirements.
  4. Invest in the right technology – In addition to an effective inventory management system, you can digitize inventory updates with handheld devices. Consistent digital updates to inventory counts help improve your accuracy and speed for reverse logistics. Mobile devices can help workers accurately read tags and labels to improve accuracy and speed during the return process.
  5. Add return labels on the original shipping and packaging – Just simply adding the right return labels can reduce delays dramatically, while simultaneously improving customer satisfaction. Enterprise labeling helps the product get back much more quickly and helps the customer, which improves efficiency in the entire return process.

 

Visibility into the return process, clear and easy returns, dependable technology, and correct labeling can give your business what it needs to optimize reverse logistics. Simple solutions like this make the return process more valuable and cost-efficient.

A return process should be as simple and efficient as a delivery process. Learn more about what you can do to optimize reverse logistics and supply chain efficiency.

Last mile deliveries add up to big costs companies must control to improve supply chain efficiency. With peak season coming up, the potential for higher demands can make it harder to control delivery costs and maintain consistent shipping. Studies estimate that last mile deliveries account for over 41% of overall supply chain costs and 53% of total shipping costs. Additionally, studies indicate almost half of consumers will not buy from a company again if an order is late. Therefore, transportation decision-makers should find ways to improve delivery and meet consumer expectations while managing costs so they don’t go over budget.

 

Solutions that manage last mile costs, especially during peak season, can help businesses avoid missed delivery dates, inflated shipping and delivery costs, and irritated customers. To ensure your business controls last-mile costs and meets deliveries timelines, consider:

  • Optimizing routing and mapping
  • Offering more flexible delivery options
  • Keeping consumers and drivers informed with real-time updates
  • Verifying deliveries

 

Inaccurate routes and incomplete visibility can lead to higher costs and inconsistent delivery timelines. Supply chains will see unsatisfied customers and suffer lost productivity during the holiday season if decision-makers don’t find solutions to manage the last-mile.

 

Controlling your Delivery Process

Fortunately, businesses can improve visibility and optimize routes with proper connectivity, inventory tracking, and enterprise labels. Get these solutions for your business to help…

 

  1. Keep drivers connected for delivery verification and live updates – A more connected delivery team prevents disruptions with cloud-based data storage, mobile computers with push-to-talk capabilities, and long-range and flexible networking. Expanded connectivity and more storage can help drivers connect to teams. As fuel prices fluctuated this year, flexible network connectivity and RFID locationing can integrate visibility to track field teams and optimize travel routes.
  2. Manage track and trace – Dependable locationing from rugged enterprise devices like RFID gives field and delivery teams dependable real-time connectivity. Instant communication enables quick route changes and schedule updates to adjust workflows with minimal costly interruptions. When delivery teams face fewer interruptions, it reduces last mile costs.
  3. Proper inventory identification – Ensure your inventory items are properly identified and moved through the supply chain with enterprise labels. Certified labels built for enterprise use ensure compliance, have maximum adhesive strength, and are smear and fade-resistant. Inventory that is properly and timely labeled helps delivery drivers deliver the correct products on time, every time to control costs.

The last-mile makes up a high total of supply chain costs and can be the difference in meeting customer expectations. Learn more about how you can prioritize the delivery process with Avalon.

Peak season always causes supply chain workflows to get hectic and forces businesses to find ways to improve shipping and delivery processes. High inflation rates, increased labor costs, and fewer workers are pointing toward another demanding peak season this year. Studies estimate that 73% of industry professionals believe the 2022 peak season will be as bad or worse than peak season last year. Additionally, surveys show that 86% of Americans say they will look elsewhere for gifts if shipping is too expensive. Even though the constant delivery spike is slowing down, shipping costs and consumer expectations remain high. As distribution centers get ready for end-of-year fulfillment challengers, decision-makers must take the following obstacles into account:

  • Labor shortages that slow down efficiency
  • A large influx of seasonal workers
  • Higher return rates on items which can lead to inaccuracies
  • Large demand influx for products
  • Increase in cybercrime which risks data security
  • Higher fuel prices
  • Driver shortages that impact shipping times

 

Moreover, a lack of experienced seasonal workers and unreliable devices can stall productivity Consequently, businesses are looking to implement innovative plans that manage demands for the future and avoid shortages, a unified workforce, and device failure. A prepared plan to manage holiday challenges can promote adaptability for future challenges by implementing…

 

  1. Automated assistance that frees up workers to focus on other tasks Robotics automation can help manage labor shortages and empower your current ones as they can deliver 99.99% order accuracy and work on repetitive tasks. While workers stay safe in the aisles, robotics can help deliver heavy loads to boost safety and productivity.
  2. Wall-to-wall connectivity deployed onto your handheld device – A more connected workforce that is informed on deliveries and orders helps your workers manage peak season. Workforce communication helps improve asset tracking and visibility to stay ahead of peak season.
  3. Enterprise-ready durability standards to prevent breakdowns – Rugged devices that break down less frequently deliver a higher ROI and uninterrupted productivity to avoid equipment malfunctions. Dependable automation solutions reduce lead times, lower operating costs, and improve output. Devices like this also help remove the errors of manual operations to deliver more controlled and accurate workflows.

With peak season just around the corner, warehouses still have the opportunity to evaluate operations to improve complex workflows. Discover how your distribution process can adapt to today’s digital age for consistent enterprise success.